Hippodrome Online Casino - Delaying Payment and now avoiding me

UNRESOLVED
posted on August 21, 2013.

Hi,

I played at hippodrome casino and I have a cash out there, this is back in the begining of June. I sent them the documents they asked from me, and I had to send them 3 times. In July I was told they could not find the information on the notary I used. I sent them all the information on the notary: company name, address, telephone, fax and email address. I sent that info on the 22nd of July. The last email I have from them is as follows on the 29th of July:

"Hi Peter,

Your Account - 23c3Leim

Thank you for taking the time to contact Hippodrome Casino regarding your withdrawal.

We can confirm that our Operations Team is hard at work ensuring that you withdrawal is paid to you soon, with the highest level of urgency. This is to ensure that the safety and security of any payments made to you is safe and correct.

We kindly ask for your patience and co-operation regarding the matter, as your withdrawal of £3,533.50 will be paid to your NETeller shortly."

Nearly a month has past and I still don't have my money. I have sent them a few more emails asking when I would get it, but now they are avoiding me!

posted on September 21, 2013.

I won 3553 euro in June. I sent them certified docs they asked me for 3 times. In July I was told they could not find the information on the notary I used. I sent them all the information on the notary: company name, address, telephone, fax and email address. I sent that info on the 22nd of July. They responded: "We can confirm that our Operations Team is hard at work ensuring that you withdrawal is paid to you soon, with the highest level of urgency. This is to ensure that the safety and security of any payments made to you is safe and correct.

We kindly ask for your patience and co-operation regarding the matter, as your withdrawal of £3,533.50 will be paid to your NETeller shortly." I sent more email that they avoided. 3 weeks ago they sent me the following :

"Dear Peter,

Account: 23c3Leim


I hope all is well with you.


The notary calls have been unsuccessful so far - rest assured though that I am constantly trying to get an update.


I will let you know as soon as everything is confirmed


I apologise for any inconvenience."


How is this possible that they have been unable to reach the notary either by phone, fax or email for 2 months??? I feel this is just a ploy not to pay me.