High Noon misleading players to forfeit winnings

RESOLVED
posted on October 12, 2010.

Joined High Noon and received my no deposit bonus.


Achieved playthrough required and withdrew $854. Verified all my documents, received an email to confirm my withdrawal...and then it was declined and $832 got wiped from my account, the other $22 I had deposited myself got returned.


Apparently I'd played on progressive slots which aren't allowed. When I queried this through live chat the "­pro­gre­ssi­ves­" they said I'd played on were housed in the "slots" section and not the "­pro­gre­ssi­ves­" section, and at no stage in the selection process did the word "­pro­gre­ssi­ve" appear, not even on the game itself.


How is anyone to know it's a progressive game if it can be accessed through the normal slots section? It seems they want to mislead players into playing progressives so that they unwittingly forfeit their winnings.

posted on October 13, 2010.

Not much to say on this one. They claimed the free chip, played progressives which are excluded games as mentioned in the terms.

posted on October 15, 2010.

Such bad attitude, not what i'd call good customer support. Did they even bother to read my complaint as to how i ended up playing progressives in the first place, cos highnoon had put them in the video slots section and not highlighted the fact.



As I said in my original complaint, totally misleading, and they claim to be a reputable company.

posted on November 2, 2010.

The player played excluded games with the free chip so the winnings are unfortunately void. The progressive slots are included in both the progressive menu and the slots menu so I can see the players point, nonetheless if he was unsure about whether or not the $1,600,000 jackpot he was spinning for was progressive or not he could have contacted customer services.


Kind Regards

Tom