Complaint status
This is what I call professional and responsible Customer Support.
Keep up the good work!
Complaint History
Tmaster submitted a complaint.
Tmaster responded.
High Noon Casino responded.
Tmaster responded.
High Noon Casino responded.
AskGamblers responded.
Solved successfully.
High Noon is truly testing my patience
I have to re-submit this complaint because I made the mistake of letting my original one run out of time because I took the word of the cashier as gold.
I understand there are reported problems with the ACH processor used weeks ago. I also understand that you have limited information on the status of funds you released to this payment processor.
Here is my problem. I have $12k in winnings that I have yet to receive a dime of. My first 4k was requested on the 1st of june. Today is the 29th and I was told by the cashier last week that my initial 4k would hit my bank account today, which didn't happpen.
I have another 4k sitting in pending since the 27th and another 4k to withdraw after that.
I find it difficult to swallow that the club world group doesn't know what is going on. It's not like I'm waiting for just a few hundred dollars here.
I've received very thorough updates from the folks at high noon today. No need for a representative to respond to this complaint at the moment. The responses I've received were very reassuring.
Just to acknowledge this post and further apologise for this situation. you should find funds hitting your account very soon.
Want to share an update I received from support via email this morning. The feedback stated that the ACH transfer was returned by the processor so it was credited back to my casino balance today. Since there were no details available yet from the processor, I was advised to re-submit my withdrawl request using the courier cheque option this time.
I had another withdrawl request processed yesterday using the new ACH processor and I'm afraid that is going to come back for the same unknown reason. This means that my next withdrawl request won't be processed until next week and due to the maximum cashout limitation of 2500/week, I'm looking at possible a couple more weeks until I receive my first payment, and a smaller one at that.
I've successfully made withdrawl transfers using ACH at CWC casinos in the past, so I'm not sure what is happening as far as the transfers not being accepted. This is just taking forever.
As stated above, the players funds have been returned and an alternative cashout has been requested. The player and cashier will try find a suitable method to cash out all outstanding winnings.
(Play nicely guys!) :o)
Since we didn't hear from submitter of this complaint even after sending few email reminders, we decided to consider this case as resolved.
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I don't need to re-read anything.
My comment about the amount my withdrawl being more than a few hundred dollars was to underscore the level of patience I'm maintaining on this matter, not perceived priority over other people's winnings. At no point do I reference other players or suggest addressing my concerns over others.
For whatever reason you jumped to a distant conclusion and called me selfish. Nice.
Tmaster said:
I'm not attacking you! I was hurt by your comment , because I have been waiting almost 2 months for a withdrawal from Highnoon Casino and you made it sound as if it that's okay because it's only a couple of hundreds.But since you are cashing out a couple of thousands you should be given priority over me. Why don't you re-read your comment in put yourself in my place and see how you would feel.
Is there any particular reason why you are attacking me? This is really odd behavior.
Tmaster said:
Wow! Whats bizarre and alarming is how you got those words out your mouth in the first place!
How you even arrived at that conclusion is alarming and bizarre at the same time.
Wow.
Tmaster you stated > "It's not like I'm waiting for just a few hundred dollars here" Are you implying that if a person is only expecting a couple of hundreds then its okay for them to have wait a long time to get paid? I find your comment very selfish just because you may have cashed out more that does not make you any better than a person that cashed out only a $100. We (us) deserve our money as soon as possible just like anyone else ... there should be no differences.
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