This is what I call professional and responsible Customer Support.
Keep up the good work!
High Noon is truly testing my patience
I have to re-submit this complaint because I made the mistake of letting my original one run out of time because I took the word of the cashier as gold.
I understand there are reported problems with the ACH processor used weeks ago. I also understand that you have limited information on the status of funds you released to this payment processor.
Here is my problem. I have $12k in winnings that I have yet to receive a dime of. My first 4k was requested on the 1st of june. Today is the 29th and I was told by the cashier last week that my initial 4k would hit my bank account today, which didn't happpen.
I have another 4k sitting in pending since the 27th and another 4k to withdraw after that.
I find it difficult to swallow that the club world group doesn't know what is going on. It's not like I'm waiting for just a few hundred dollars here.
I've received very thorough updates from the folks at high noon today. No need for a representative to respond to this complaint at the moment. The responses I've received were very reassuring.
Just to acknowledge this post and further apologise for this situation. you should find funds hitting your account very soon.
Want to share an update I received from support via email this morning. The feedback stated that the ACH transfer was returned by the processor so it was credited back to my casino balance today. Since there were no details available yet from the processor, I was advised to re-submit my withdrawl request using the courier cheque option this time.
I had another withdrawl request processed yesterday using the new ACH processor and I'm afraid that is going to come back for the same unknown reason. This means that my next withdrawl request won't be processed until next week and due to the maximum cashout limitation of 2500/week, I'm looking at possible a couple more weeks until I receive my first payment, and a smaller one at that.
I've successfully made withdrawl transfers using ACH at CWC casinos in the past, so I'm not sure what is happening as far as the transfers not being accepted. This is just taking forever.
As stated above, the players funds have been returned and an alternative cashout has been requested. The player and cashier will try find a suitable method to cash out all outstanding winnings.
(Play nicely guys!) :o)
Since we didn't hear from submitter of this complaint even after sending few email reminders, we decided to consider this case as resolved.
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