Royal Ace Casino - Here we go again, stalling payment for ages!

RESOLVED
mina77 United States
posted on March 3, 2016.

this is not my first rodeo with this casino. i was approved for a withdrawl of 200.00 on feb 4th. just called and chatted with cassie who is in the withdrawl dept. again i get no answers......if they don;t want to pay just close the casino. its been a month and please don;t tell me you are so busy giving out withdrawls that excuse is way to old. when will i receive my money?

posted on March 8, 2016.

Hi mina77,

I’m sorry for the delay on this and unfortunately, we have been suffering through a backlog on payments. We are working very hard to get things caught up for everyone.

In your case, the check went to processing late last week, so I would expect to see tracking on this later in the week. Generally, players receive their payments before we get tracking information, so hopefully, you’ll have your payment before week’s end.

I’ll continue to monitor this for you and update as needed.

All the best,

Tawni

mina77 United States
posted on March 9, 2016.

finally got it today only 5 weeks..............................way too long i do not believe for a minute there is a backlog, and with that being said i am deleting your casino from my comput­er.........email me when you folks start paying out withdrawls within 2 weeks like most other casinos.......ans a shout out to ask gamblers

posted on March 10, 2016.

Hi mina77,

Just wanted to follow-up on this. I can see by the tracking that you received your payment, earlier today. :-)

Again, apologies for the delay.

All the best,

Tawni

AskGamblers
posted on March 12, 2016.

Dear @mina77,

Did you receive your payment, can we close your complaint? Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved and closed.

mina77 United States
posted on March 12, 2016.

did get my money as far as royal ace good luck to anyone that plays.................5 weeks to get your money is a joke.......they say so many withdrawls??? nope they are on a 5 week payout has nothing to do with all the withdrawls they get.............play jackpot capital or slotasic they pay within 5 business days................

AskGamblers
posted on March 14, 2016.

Based on player's last comment, we consider this case as resolved and it is now officially closed.