Cool Cat Casino - Have still not received winnings

RESOLVED
gladish70 United States
posted on July 16, 2016.

On June 3, i make request for two bankwire withdrawals. Both withdrawals were approved, One for $2,500 and other for $633 , it's now over 40 days and I dont receive nothing. Why is this? I want gamble more, but i don't receive my winnings. I get very discouraged, I receive email they need 9 digit international code to send wire, i send to them code, and nothing. Would like to receive both of my withdrawal winnings, i wait long time.

posted on July 19, 2016.

Hi gladish70--

Don't be discouraged--I'm here and I'm going to make sure everything goes smoothly, now. :-)

I've had a look at your account and I do see that the first payment of $2500 is on its way (I'd expect you'll see the payment reflected in your bank account before the end of the week). I would imagine your next payment will go off later this week--I'll definitely keep you posted with an update.

I apologize for all the delays and frustrations you've experienced with this.

All the best,

Tawni

gladish70 United States
posted on July 19, 2016.

Ok good, i feel a bit better. i will anticipate receival of payments, and your updates, thanks

posted on July 22, 2016.

Hi gladish70--

I just wanted to let you know that I checked your account again today and I see that Finance lumped both payments into one single payment. ;-)

Please confirm once you've received your wire.

Have a great weekend,

Tawni

gladish70 United States
posted on July 22, 2016.

Thank you for a speedy resolution. I received winnings today. Askgamblers your help is appreciated.

AskGamblers
posted on July 23, 2016.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.