Planet 7 Casino - Still not paid $1300

RESOLVED
Ariesgoo United States
posted on November 9, 2016.

Planet7Casino has not paid my $1300 after several calls which only get me run around answers. I'm very frustrated with them after numerous deposits and play they have not paid me. The document verification I handled per their request and the time frame for them to pay out has went to far.
No one that pays has given me information to what my approval code is or nothing.

AskGamblers
posted on November 13, 2016.

Dear @Ariesgoo,

Please let us know if there's some update on your issue.

Ariesgoo United States
posted on November 13, 2016.

It's been a month still no payment made to me or call back from voicemails left.

Ariesgoo United States
posted on November 16, 2016.

Now I get emails saying deposit $1000 or more and have been blocked from contacting them

Ariesgoo United States
posted on November 17, 2016.

Here is a example of there email of which I received no reply back.

posted on November 18, 2016.

Hi Ariesgoo--

I'm sorry for the delays and frustration you've experienced with this.

I've reviewed your account and I do see that your payment has already been sent off to processing and I would expect to see the tracking on this, early next week. Generally, players receive payment the day following (sometimes even the same day) that tracking comes through. I'll be sure to post an update to this thread, once your tracking details reach my desk.

As far as you stating that we've blocked you from contacting us, this is not the case, whatsoever. I'm not certain why you're having difficulties, however, we've not blocked you in any way.

All the best,

Tawni

Ariesgoo United States
posted on November 18, 2016.

Thank you for finally sending me the amazing win.After receiving the tracking and picking up the check.
$199.99 was deducted out of the $1300.
I called and verified that nothing was due far as playthrough or bonuses.
Please explain this $199.99 deduction.
Thanks again,
Ariesgoo

Ariesgoo United States
posted on November 19, 2016.

Here is a copy of the missing money.
-199.99

Ariesgoo United States
posted on November 21, 2016.

Thank you Planet7casino for your payment of the jackpot and explaining the details of the withdrawal transaction.
It would be great if you guys had better lines of communication in house.
Having to go to a outside source isn't good business on your part.
Ask Gamblers thanks for your help with this issue.
Totally satisfied with this problem solved.

AskGamblers
posted on November 22, 2016.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.