GuruPlay Casino cheat and not pay winnings

RESOLVED
posted on March 27, 2011.

Sir, I am very sad and upset from Guruplay casino who seems to cheat with my winnings and don't want to pay me my fair win I had in their casino last wekk.... I really don't know what to do sir... I have tried to solved it peacfully wit the guruplay casio suport, but they keep sending me the same answer that dont resepcet my lucky win and dont want to pay.


I can tell you the following info and I do hope from the bottom of my heart that you can help me with this problem with this unfair cheeting casino:


I have found guruplay casino on casinocity on March 15th, 2011

I liked this casino since they only game they allow is roulette and I really like to play roulete when I have time in the internet from time to time.

I made deposit from my Neteller account and send email to the support to give me the 150% welcome bonus, so they replied that they give me the bonus.

I played with my 500 blance and lost it all....

So, after few days I wanted to gamble again, so I made my 50 deposit and send them an email to credit my account with the extra 50 bonus with their code: WEEKLY50 bonus, so they replied with the following email, that they credit my account so I can play:



From: Ravind Ramdeen [mailt­o:[email protected]]

Sent: 20 March 2011 18:07

To: [email protected]; [email protected]

Subject: bonus not credited ( weekly50)


hi


I have used weekly50 code with my deposit

but my acocount was not credited with the extra 50 bonus

Please your help



On Sun, 3/20/11, Support


Regards


Sofia Zissi

Customer Services



Then , I played wit my deposit + balance ( total of 100) in their live roulete game

over 3500 , as the terms for the WEEKLY50 bonus and reached total winnnings 2550 GBP and asked to make a withdrawal.

Then the support asked me to send my persoanl documents to pay my winnings

as you can read their email below they confirmed they got it:



On Tue, 3/22/11, Support


From: Support



Then , after few days I receive this very very starnge email :



Wed, 3/23/11, Support


Thank you for choosing Guruplay.

We regret to inform you that your Smart Live account was found linked to the accounts those have potentially higher risk. Your relation with Guruplay has been terminated.

The total amount that was deposited into your Guruplay account will refunded on the Neteller account that you have used to make the deposit.

We are unable to assist you any further on this enquiry.


Kind regards,

Stelios Pardalis


Customer Service Team Leader



I was very very surprised to get this last email from them... I wrote them that I was playing only live roulete as per their terms , it is the only allowed game to play after getting their bonus and why thery reached this unfair decision only AFTER my winnings and not BEFORE they credit my accuont with my bonus request (2 times) ??

I would not risk my money in this casino if I knew they DON'T want me as a player in their casino but they must be fair with me and pay my winnings first and not reaached to any unreasonable decision AFTER my winnings... that sound very very starnge reason for me and I reached to my won decision that simply this casino is CHEETING and not honoring winnings... I have no idea what I did wrong if I got lucky in their ALLOWED roulette game and won.. I followed their rules completely and did notthing wrong.


I should be fully paid with my winning and not just with my deposit.


I really hope that you can help me with that problem sir.


Thank you very much in advance for help.


Ravindranath

posted on March 28, 2011.

Ravindranath registered with www.sm­art­liv­eca­sin­o.com in 2009 and his account has been closed due to high risk of fraud. While being from Mauritius, he logged in from Canada, Ireland and he was hiding his ip address in most of the cases.


As we are operating under the white label license of Smart Gaming Group, we have been advised by Smart Gaming to close his account and to refund his initial deposit, what we have done.


Thanks for your understanding,


The GuruPlay team

posted on March 28, 2011.

hi, this is not true sir, i dont know anyone accept my friends in my country, Mauritius. I did not visit any other country but lived all my lives in my country. I dont know why guruplay casino coming with this fiction stories just to not pay my lucky

winings in their casino. myabe they mix in they system, i dont know why they say that

abot me, i found this casino in advertise in site ( casinocity.com I think) and i rgistered since i like to play roulete, the fact is that i won after asking fo bonus via email to the suport of guruplay - and they gave me the bonus , no problems...and only after I won since i got lucky this casino is now coming with not normal stories which not make snce to me just to avoid my fair wing and not to pay me my 2550 .

as a proof i sent by their request my oroginal id + 2 util bills, I can even speak with them on the phone if they want to call me, I live only in Maurutius and all i want is tobe paid fairly with my winings. If they dont want me as player, why they give me the bonus after my deposit?? why they allow me to gmble and risk my money and only then come those ideas not to pay me?. all this fact shows and proovs this casnio is cheeting and dont like to respect winings to pay to lucky gamblers

Ravindranath

posted on March 31, 2011.

Ravindranath registered with www.sm­art­liv­eca­sin­o.com in 2009 and his account has been closed due to high risk of fraud. While being from Mauritius, he logged in from Canada, Ireland and he was hiding his ip address in most of the cases.


As we are operating under the white label license of Smart Gaming Group, we have been advised by Smart Gaming to close his account and to refund his initial deposit, what we have done.


Thanks for your understanding,


The GuruPlay team

posted on March 31, 2011.

Hi , GuruPlay is a cheeting online gambling site !! It does not honor fair winnings payments and that's a FACT !! I won fairly , without any connection to anyone else

I just got lucky, I won. I finished all the bonus requirment and only then, when the pay time had to be done ( after approving also my personal documents)

Guruplay managment all of the sudden " remembered" to blame me being connected to other players around the world, blame my winnings to be unfaithfull etc...

This sound like a pure case of a cheeting , unreal casino which avoids to pay

fair winnings in any case . They did not have any problem to take my money twice

during 1 week, and it was very convinient for them that I lost , but when I won , they

just come up with UNREAL FAKE reason , just not to pay my fair winnings.

All Players which are risking their money in this cheeting casino have to be WARNED

and they must know that their money is going only 1 way and no winnings will be ever paid to them... Their licence provider has been update about this matter as well, which they are having their own investigation about GuruPlay

posted on April 5, 2011.

Hello ,

As per Askgmblers response and real proffesional questions asked to Guruplay casino support on March 31th,2011 to proove their false accusations about my fair winnings, it seems that GuruPlay casino decides to IGNORE those questions due to the fact they can not answer them because their reasons not to pay my fair winnings are totally UNREAL and not true at all !!

I hope it prooves to everyone the real intentions of this casino to my winnings

and once again , I suggest to stay away from this casino... any winnings

will not be honored and will not be paid ever, this casino is a total FAKE casino.

Ravind

AskGamblers
posted on February 1, 2012.

 After being informed through an email, from the player,  that he has been fully paid out from the GuruPlay Casino, we can close this case as successfully solved!