Grand Reef delay tactics on payment
two weeks no payment they have asked for so much of my personal information its not funny now they want a marriage cert what next i just want my money
The player initially used a Credit Card not registered on his name. In these cases , the casino underlines this as fraud. There was communication with the player enquiring about the card and the normal casino account verification process. As standard , verification documents were requested from the player , which he did send through at his time of preference. There was also verification needed for the card as the player informed it was a joint account with his partner.
The verification process was completed this week upon receipt of the player’s final outstanding document. The player has subsequently been paid .
The complaint will be considered as resolved.
In case that player didn't receive funds, he can contact AskGamblers' Support and they will be able to reopen this case again.
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