Grand Reef Casino - told me I am paid out, but I am not

posted on February 7, 2013.

hello sent them a picture of my credit card id forms I won 1500 canadian on december 17 2012 was told it should be on my credit card on the 24 was not I repeatedly contacted them yesterday I talked to a fellow named shane and was told it was paid out it was not can you help me my name is jorrel bourke grand reef user name is EER76867182 

posted on February 13, 2013.

We have conferred with our Customer Service Center, and can confirm that this player was sent an e-mail on 18-Dec-2012 requesting a signed deposit confirmation form to complete the withdrawal process. On the same day, there was a telephone call between player and agent, during which the player was reminded to send through the relevant document.

To date, we have not received the documentation from the player.

The document request has been sent via email to the player once more, for their convenience.

Kind regards,

Grand Reef Casino

posted on February 13, 2013.

Ive sent this same document 3 times now

posted on February 15, 2013.

We understand that, as of 14-Feb-2013, the requested documentation has been successfully received and that the withdrawal is being processed.


Grand Reef Casino

posted on February 19, 2013.

 Is the withdrawal received?

posted on February 23, 2013.

 jorrelbourke, please reply in order to close this complaint!

posted on May 30, 2013.

 Due to inactivity of the submitter, this complaint can be considered withdrawn and case solved!