This is what I call professional and responsible Customer Support.
Keep up the good work!
Grand Reef Casino run around on withdrawls
i won 10000 dollars au on the 16th of march and i waited the 4 days like they stated but still no money in my bank account so i have rang 4 or 5 times to find out what was happening but keep getting told ohh it was a public holiday or its at our finance department i wanted to have a go again taking there word for it they deposited 2000 dollars on the 22nd of march into my bank account witch i still dont have i said its been 5 days now but they say larger withdrawls take longer what a load of crap so i cancelled my withdrawl and played and was told that the remainder of my money that i put in to withdrawl of 5000 dollars would not take the 4 days again yeah right so ive now won 9000 im happy to wait the 4 business days for that one but they have 16000 thousand dollars of my winnings which they only want to give me 2000 of it im sick of ringing them and getting no answers its a shame i like there site but would caution other people to play it if you like to be stuffed around there quite happy to take your money straight away but giving back is really really difficult for them all i want is my winnings but im scared that im not going too
Grand Reef Casino would like to apologize for the lack of response regarding this customer complaint. This particular complaint was not forwarded onto our Customer Service Manager and, as such, was unable to confirm that this case had been successullt handled.
We have investigated this complaint as effectively as possible, given the time delays and lack of player-specific information, and are confident in concluding that this issue was properly and satisfactorily resolved at the time. If the player in question does not agree, we welcome their feedback and will endeavor to ensure that customer satisfaction is achieved.
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