The case is old , I have been trying Casinomeister and gambling grumbles but Casinomeister mentioned They are blacklisted.
The casino I played at was back then micorgaming Villafortuna casino now it is called betvillafortuna.com
I made a cashout of 2000 GBP after I have wagered the welcome bonus 30 times, the system let me withdraw after bonus meter reached zero. They say I have to wager it 35 times and not 30, They admitted a system error allowed me to withdraw as they say in the Email below, but they wouldnt let me continue to wager but confiscated the winnings leaving me without my winnigs and without my deposit
I wish to continue playing the extra wagering and get paid in full
The last Email I got from them -
Thank you for your email. My colleague Jackie has given you the 2 options that are available from the casino. We have discussed these options with both the casino Financial Management as well as Senior Management. If either of these 2 options is not acceptable, would you please advise us on what you feel is the best solution for you so that we can resolve the matter for you?
Your timely feedback will be appreciated.
The two options were, get your deposit back, option 2 was we put 200 deposit and 200 bonus back to your account play it again
Those 2 options are not acceptible, it was their system error tellimg me the bonus balance reached zero, they admitted that so let me wager more
Here is their email:
This is a courtesy mail from Villa Fortuna regarding your recent cashin of £2001.00
We have resolved a technical issue with our Gaming Server which had failed to calculate the correct play through
requirement for the bonus credited to your casino account.
The resultant error allowed you to cashin when in fact you had not yet met the required play through requirement as setup
by the Casino for all Players which forms part of the play through agreement setup for first deposit bonuses as well as any
other bonuses credited by the casino.
GBP account holders need to wager bonus money through 35X before they can cash-in.
In reference to this I would like to advise you of our Terms and Conditions :
10. Notwithstanding any implied or express terms of this Agreement, the Player agrees that, in the event that VILLA FORTUNA
ONLINE CASINO computer hardware or software does not properly implement the rules of a casino game, does not properly
implement the random number generator, or does not make proper account for the play that has occurred, VILLA FORTUNA ONLINE
CASINO shall only be liable for the Player's initial deposit. In layman's terms: The Player shall forfeit any winnings made
as a result of computer or software”