Grand Parker Casinor won't pay

RESOLVED
Pktaces United States
posted on November 26, 2014.

My original withdraw request was over 6 months ago. I cashed out a total of $2500. of which I received 1000. after approx 6 weeks. Since then I have been told over and over that I have been randomly selected for a security check. I am owed money and I DO want it. They certainly dont have a problem taking your deposit! Such BS!

posted on November 30, 2014.

Hello Pktaces
As per finance department, your account checking has already been completed; your current withdrawal request will be approved soon.
Please note: you won playing with a bonus of $495. The bonus amount is not withdrawable and it was taken out from your balance.
Best regards,
Grand Parker Casino

Pktaces United States
posted on November 30, 2014.

The 495. Was already taken out of the first payment which should've been for the full amount, however GP only paid part of my withdraw request. Waiting since July for the rest.

posted on December 1, 2014.

Hello Pktaces,
The $495 was taken out from your balance in the past, that’s correct. It was mentioned to avoid any misconceptions. As for your current withdrawal request – the fist installment has already been sent and you’re welcome to request another one.
It will be approved in timely manner.
Thank you for your patience and best regards,
Grand Parker Casino

Pktaces United States
posted on December 3, 2014.

Amazingly I recieved half of my payout! Still waiting on the remainder.... This case not to be closed quite yet.

posted on December 4, 2014.

Hello Pktaces,
Please note: this was one of 2 installments sent. The second one is already pending and it will be approved according to terms and conditions of the casino (within 10 business days after being requested).
Best regards,
Grand Parker Casino

AskGamblers
posted on December 7, 2014.

Dear @Pktaces,
Did you received your second installment? Can we close this complaint?

Pktaces United States
posted on December 7, 2014.

No, I have not. Sorry for the late response. Still waiting for the balance to be paid.

posted on December 10, 2014.

Hello Pktaces,
As it was mentioned in previous reply, it takes up to 10 business days to to get your withdrawal. You requested it 12/2/2014, therefore, the funds will be sent within several days.
Thank you for your patience and understanding.
Grand Parker Casino

Pktaces United States
posted on December 12, 2014.

Still nothing. It's been 10 days so far.

posted on December 12, 2014.

Hello Pktaces,
As promised, your withdrawal request was approved today. The money has already been sent and it should reach your account soon.
Thank you for your patience and best regards,
Grand Parker Casino

AskGamblers
posted on December 15, 2014.

@Pktaces,
Can you please confirm that you received your winnings? Thank you