Grand Parker Casino - Met play through requirements... RIP OFF

UNRESOLVED
posted on May 1, 2012.

General Info

Chat start time

Apr 30, 2012 4:02:28 PM EST

Chat end time

Apr 30, 2012 4:11:36 PM EST

Duration (actual chatting time)

00:09:07

Operator

Martin

Chat Transcript

info: Please wait for a site operator to respond.

info: You are now chatting with 'Martin'

Martin: Welcome to Grand Parker Casino, my name is Martin. May I have your username and how may I help you?

RanHand: Hello Martin,

Martin: Hello

RanHand: my user name is RanHand, Name Randy hanson

Martin: How can I assist you?

RanHand: I had a transfer that has not shown up in my bank account yet?

Martin: I will check it for you

Martin: Just a moment please. Thank you.

Martin: I see that your withdrawal was approved today You will need to wait a little bit more. Soon the money will be on your account.

RanHand: Thank you for your help

Martin: Can I assist you with anything else at this time?

RanHand: nope that is good.

Martin: Thank you for playing at Grand Parker, if you need any further assistance please do not hesitate to contact us. We will be happy to help you anytime!

FOLLOWED BY.

Dear ------

Please be advised that your withdrawal request has not been approved because the Terms and Conditions of the bonus used have been violated by playing of excluded games.

Each of the bonuses available at the casino have certain conditions attached to them. In particular, bonuses are valid only on the specific games listed in the Terms and Conditions. As a result of playing excluded games, we are unable to approve the withdrawal request.

We have reset your account balance and re-credited your account with your deposit in the amount of 21 $ in accordance with the casino’s Terms and Conditions.

For further information regarding this issue, please feel free to contact us.

Yours,

Finance Department

Grand Parker Casino

The PLAY through $$$ never deducted if I play NON-DISCLOSED GAMES...

HUM?

posted on May 7, 2012.

RanHand, hello:

There is no point in this complaint if you played restricted games.

No deposit bonuses are valid for specific games and if used for others it will not count towards withdraw.

When you redeem the code, you are notified exactly what you should and shouldn't play.

Thanks and sorry for the inconvenience but there is nothing that can be done here.

posted on May 7, 2012.

RanHand, hello:

There is no point in this complaint if you played restricted games.

No deposit bonuses are valid for specific games and if used for others it will not count towards withdraw.

When you redeem the code, you are notified exactly what you should and shouldn't play.

Thanks and sorry for the inconvenience but there is nothing that can be done here.

AskGamblers
posted on May 11, 2012.

 RanHand, since you're not responding, can we close this complaint or you have something to add?