Grand Parker Casino - Made a deposit...it said bad gateway 506

RESOLVED
posted on January 9, 2013.

They always ask me to deposit more, been playing here for awhile. So today I decide to deposit 100.00 they system popped up a "bad gateway 506" error then the pop up window came up and they asked if I wanted to do it manually I was checking my bank account they took my 100.00!!!!!!Here is the chat session after. I will never play here again unless this is fixed today!Please wait for a site operator to respond.You are now chatting with 'Rachel'Rachel: Welcome to Grand Parker Casino, my name is rachel. May I have your username and how may I help you?you: sseals77Rachel: I see that you just attempted to deposit. Unfortunately, the deposit was not successful. I would be happy to run a manual deposit for you. Please provide me with the last 4 digits of the card, the expiration date, the CVV code, and the amount you would like to deposit.you: Hi Rachel...it did not decline you guys took the money off my card!!!Rachel: Just a moment please. Thank you.Rachel: I appreciate your patience and will be with you shortly.you: Please dont do this today I had this issue a few months ago...and was told I had to wait 7 days or something...I dont want to have to call my bank to explain...100.00 is a lot of money to have sitting out there in lala landRachel: Dear Sparkle, thank you for your patience. As I see, this transaction was pre-authorized, meaning it was declined, since this message doesn't show a pending charge, no need to worry, it didn't go throughyou: no!!!!!! not correct!!!!! i just called the bank they said it was approved pon there end...my money is being held upo by you guys the authorization 3 is 852586!!! not cool and they tell me it was sit holding for 30 freggin days unless you guys send some letter. I swear to Christ i will never play here again if this is not fixed now....I am not pissed at you but fix this or call a manager who can!!!! you guys always try to get me to deposit more and the day I do you take my money from my account and say you dont have it BS!!!!!! Rachel: Please hold one more moment, I will ask manager for it. I am really sorry it happened and will try to do my best to find a solutionyou: ok

posted on January 16, 2013.

This was resolved by my account manager Amber (she really is a sweetheart :-).

Oddly I thought it was not going to go well but they fixed it! I am still a little wary about depositing larger amounts now, however I can say they got things sorted out amicably.

My only other concern is that when I tried to call the phone number on the transaction it said it was a non-working number. Very odd and if I really needed to speak with someone about this it would have been impossible unless I went through GP. All in all I still give this casino a 9/10 considering how limited the options are here in the states and there AWESOME customer service.

I would highly recommend this casino if you want to be treated well and not spoken to like you are an idiot like some other casinos do...I will not name names I just uninstalled them.

AskGamblers
posted on January 16, 2013.

 Complaint solved!