Kicked out after huge bonus

I am having problems with logging in. Two nights ago, I was playing the real money video slots, and on one of the spins, the reels kept spinning and would not stop and eventually the program closed itself. Since then, when I open the casino program, it will not let me enter my user name, and will only let me press the exit button. When I try to sign in through the website, it tells me that my user name and password don't match. So then I tried to recover my password with the 'forgot password' option, and kept getting an error message when I try to submit the form. I have tried to contact support via email, and have received no response. I also tried the 'live chat' option, which is really not live at all, but an option to send a message to a 'live chat representative. All of this took place directly after a nice little winning streak. I started using this casino about a week ago, put in about $100 total (in 20 increments with promo code bonuses), and wound up pushing my total to just above $2,000. A few spins after I hit a huge bonus round (Warlocks Spells) is when the reels kept spinning, and I seemingly got kicked out, and have been unable to log in since and not a word from customer support. Would really like to know what is going on here.