Grand Parker Casino - Impossible to get in touch with

UNRESOLVED
Md8787 United States
posted on April 12, 2013.

Cashed out on on feb 16 and finally spoke with them today April 11 and was told my withdrawal was denied said I play a poker game after taking slot bonus and only games I played where slot games. Don't understand how this happened and would like help finding out. They are impossible to get in touch with. I called for 10 straight days before ever speaking with someone.

posted on May 6, 2013.

Dear Player:

The Casino informed me that you played Video Poker with your slots bonus, which is clearly stated as prohibited in the terms and conditions as follows:

"The Slots Bonuses are valid on Bonus Bingo, European Slot Poker, Real Series Video Slots, Slots, Keno and Scratch cards, unless otherwise stated. Only bets on the aforementioned games will count towards the wagering requirements.

Placing bets on restricted games (games not included in the list above) does not count towards the wagering requirement. Furthermore, playing restricted games voids all winnings on this promotion."

All the best,

The Grand Parker Team