Grand Macao Casino - Refused payment, using ridiculous tactics to avoid paying

RESOLVED
posted on March 9, 2015.

GRAND MACAO CASINO Refused payment. I did my play through, I requested a withdrawal and was made to send in my documents over three times.
To [email protected] Feb 15
Hi, I have resent everything again for the third time and did not have anything cropped. the ABA routing number and ACH routing numbers are correct so please approve me for my withdrawal.
Thank you.
After the 4 th time of sending in my documents I was finally approved.
[email protected]
To me Feb 27
Dear Sherri,

Thank you for sending in your faxback verification form along with the supporting documents.

You will be pleased to know that your player account has now been approved for withdrawals purposes.

To make your request please go to the withdrawal tab in the cashier and enter the requested information.

Please note that we use only the information given on your faxback form for transfer of funds. It is your own responsibility to give the correct bank details in the cashier for withdrawal.

Please make sure to keep us informed of any changes to your address or bank account to avoid delays with any future payments.

If your account details change please inform us about it first and only after the confirmation of new details from us should you make a withdrawal request.

If you have any questions you can contact us via email, or you can contact customer support via phone and live chat 24/7.

Kind regards,

Dan Hawke

Finance Department
I then was sent the below email stating i could not get my refund for not playing at the casino? I last played at the casino at my time of withdrawal which was feb 7th 2015 (24 days in total) the regulations of the casino is 180 of not playing a far cry from the 24 days I did not play

[email protected]
To me Today at 9:28 AM
Dear Sherri,

Please kindly note that we could not approve your last withdrawal request since your activity in our casino recently has drastically decreased.

In order to withdraw further winnings you should play more in our casino.

We apologize for the inconvenience.

In case you have further questions or concerns please feel free to contact us or visit our website to check our Terms and Conditions by clicking here.

Best regards,

Dan Hawke
Finance Department

I feel like they are doing everything that they can just to deny me my lousy $200 pay out and are being very dishonest when it comes to fair play & gaming
Thank you.

AskGamblers
posted on March 14, 2015.

Dear @SHERRIVV,
Any update considering your complaint?

posted on March 15, 2015.

Hi SHERRIVV,


Please let me know your username so I can check into this.

Clara

posted on March 15, 2015.

My user name is sherrivv

posted on March 15, 2015.

Dear askgamblers. No updates as of yet?

posted on March 16, 2015.

Hi sherrivv,


I'm checking with our finance department now. Will update you ASAP.

Best regards,

Clara

posted on March 17, 2015.

No update, all I was told was that it would be looked into.

posted on March 18, 2015.

Hi,


Yes, I'm still waiting for a finance reply. Will update this complaint as soon as I receive the information.

Best regards,

Clara

posted on March 19, 2015.

Hi, I have not heard anything back from the casino except that they are looking into it please do not close case as resolved because it has not been. Thank you so much.

posted on March 22, 2015.

Hi SHERRIVV,


the complaint wont be closed until its solved, don't worry :)
I believe Ill be able to get this sorted out today.

Again, apologize for the delay.

Clara

posted on March 22, 2015.

Hi SHERRIVV,


I've been informed that you were paid by Clickturbine on the 18/03

Please confirm.

Thanks!

posted on March 23, 2015.

Hi and yes the case has been resolved and I was paid. Thank you to EVERYONE for all your efforts!!