Gossip Slots Casino - Refusing to credit my Saturday free spins

posted on March 12, 2016.

I deposited 54 dollars with gossip using coupon code sat50, like I do every week for months. my free spins wouldn't load. I contact support through live chat and Sharon tells me i'm ineligible because I deposited more than 50 dollars and that I am not getting the bonus. I told her that I do this every week and then tell her according to the gossip website the sat50 coupons terms are make a deposit of 50 or more dollars to receive the free spins. I am so mad. Lately the live chat tells you completely inaccurate information and then after they don't solve the issue they tell you to contact a supervisor the next day after 10 am? I'm sure they are hoping I spend some of that 54 dollars so I'm not eligible any longer and that's why you have to wait for a "supervisor". So now after wasting an hour on live chat with Sharon, I'm in the same position I started, a 54 dollar deposit and NO FREE SPINS. They need to cleanup their customer service and have a supervisor available for situations like this or authorize their staff to add the spins. No one should have to wait 9 hours when they make a deposit for exactly what they originally told you they would give you with your deposit of "50 OR MORE DOLLARS". Thank you.

posted on March 14, 2016.

I got an email at 12:30 pm on Saturday simply stating they apologize and they credited the 50 spins. However, i stand by what I said in my original complaint... If I make a deposit, have to waste an hour with support that gives me nothing but inaccurate information and then can't play my deposit until 12 hours later when a manager comes in... At this point anyone would be so annoyed it's difficult to enjoy playing at gossip. I've begun trying other casinos because I'm just not satisfied with the support I've received lately. Other than that you can call my complaint resolved I guess...

posted on March 15, 2016.

Based on player's last comment, we consider this case as resolved and it is now officially closed.