Gorilla Casino - Won't respond and payment hasn't been processed weeks later

UNRESOLVED
md1606 United States
posted on July 28, 2016.

I have been getting completely ignored by this casino regarding my withdrawal since I supplied all relevant ID verification weeks ago. I won 1000 euros after playing many hours on their various slot games and requested withdrawal on the 14th of July. I met all wagering requirements regarding bonus money and had also made a deposit. When I first signed up I was getting emails from Clara who said she was my account manager. She was great at first and was quick to reply about what was needed in regards to ID etc for the payment to be made. I attached all the documents and she said she would get all info to financial team to be processed.... then nothing. That was weeks ago on the 19th. She hasn't responded to any emails asking for a status update. Live chat doesn't work. I asked her over and over for a contact phone number right at the start and she said they don't take incoming calls there is no number to ring. I sent emails to all of Gorilla Casino departments and all of Gorilla Partners departments and staff and nothing. Not one person has replied. It says on website payments are processed on a Thursday so why is my account still saying it's pending and the customer service is appalling I am entitled to know what is happening about the 1000€ . I have done everything correctly and I should have been paid by now. It concerns me greatly that on their and c's it mentions about no contact in 30 days may void winnings. I have gone above and beyond to get in contact and chase this up. I want to have the 1000€ deposited in full in my bank account immediately.

AskGamblers
posted on August 2, 2016.

Dear @MD1606,

Please let us know if there's some update on your issue.

md1606 United States
posted on August 2, 2016.

There has been no contact whatsoever and I have continued to email [email protected] and [email protected] casino.com and [email protected] casino.com and [email protected] partners.com not one person from any of these emails has responded. When I log into my account it says pending under the withdrawal. How can it be pending for a month? It also says last log in was 7th of July wich is a lie because I have been logging in daily to check it. Where do I go from here what do I do? I met all requirements I deposited money. Clara the acount manager agreed I would be paid my money when she received ID which I sent 3 weeks ago so why haven't I been paid. This site is a scam and should be blacklisted. What steps can i take to get my money @askgamblers.com? Can you please advise me on what to do I don't want to let this go I rightfully and legally am entitled to receive 1000€ in my bank. It is a lot of money and the casino didn't even have the decency to respond to my complaint on here. I am beyond upset and disappointed. I did everything correct it is the least they could do. Just pay me my money this is surely illegal on their part is it not?

md1606 United States
posted on August 6, 2016.

I have sent more emails and still no reply. It's been a month since I requested my 1000€ and it still shows as pending. Not one reply to over 15 emails. It shouldn't take a month to process they won't even respond to my complaint on here. I want my money. I would like to take this further I would appreciate any advice on how to proceed. Gorilla Casino should at least get in touch they were emailing all the time till I sent ID. This casino is a scam and I'm sure it's not legal to withhold 1000€ from me when it is rightfully mine.