Golden Riviera - Email bonus denial again, have original email

RESOLVED
posted on March 14, 2011.


Chat InformationYou are now chatting with 'Natz'

Natz: Welcome to the support desk. How may I assist you?

jeffrey : hi i got an email for 50 spins on break da bank but theres nothing there when i log on

Natz: While I am reviewing your account could you please provide me with the following details. First and Last Names, Date of Birth, Home Address, Email Address and Telephone number. Thank you, I will be with you shortly.

jeffrey: Jeffrey

Natz: Jeffrey, one moment please.

Natz: Unfortunately Jeffery, that promotion has expired.

jeffrey: not until 9/2011 i have the email

jeffrey: Promotion valid up until 23h59 EST, 09/02/2011.

Natz: Please forward the email to us.

jeffrey : whats the adress

Natz: Please send it to: [email protected]

jeffrey: done

Natz: Thank you, we will reply accordingly to the email

jeffrey : what does that mean

jeffrey : ?

Natz: As we have not received the email as yet.

jeffrey : i sent it twice

Natz: thank you Jeffrey.

Natz: Is there anything further I may assist you with?

jeffrey: uh where are the spine

jeffrey : spins>>

jeffrey: ?

Natz: Jeffery, feedback on the free spins will email to you with your email.

jeffrey : when

jeffrey : it says their in the acct\

Natz: Jeffrey this promotion has expired.

jeffrey : uh i just got the email on the 1st read the email

Natz: It was valid until the 01/03/2011 23:h59 EST

jeffrey : that makes no sense i got it on 3/1/2011

jeffrey : and it clealrly states that it expires on 09/02/2011

jeffrey : 50 Spins are in your account – on the house! Log in and play your Complimentary Spins on the Video Slot Break da Bank Agian! Plus, deposit $40 and receive a complimentary $20 chip! Log in and play now! Best regards, Promotions Manager Promotion valid up until 23h59 EST, 09/02/2011.

Natz: 9th of February 2011

jeffrey : 09.02 is sept 2nd

jeffrey : to jeffj965 date Tue, Mar 1, 2011 at 4:57 AM subject 50 Spins are in your account jeffrey

Natz: No, that is not how we write our dates. DD/MM/YYYY

Natz: The promotion has expired.

jeffrey : im not stupid i received it 459 am on 3.1 and that is that

jeffrey : did you not receive the forwarded email

jeffrey : ?

jeffrey : let me speak to a manager this is ridiculous

jeffrey : you sent the email on 3.1 but it supposedly expires 2/9 ?

Natz: One moment please.

Natz: Hi Jeffery, You are now chatting with Mitchell.

Natz: How may I assist you?

jeffrey : yah i forwarded your email stating that 50 spins were in my acct on break da bank again sent on 3/1 by your casino and its not being honored

jeffrey : ?

Natz: Im sorry Jeffrey but our explanation is stands . You have misread the date format Sir.

jeffrey : your agent stated it expired last month >? impossible

Natz: i have double checked we had two promotions the one you received expired on the 1 March

jeffrey : it doesnt expire until 09/02/2011

jeffrey : according to your email

jeffrey : which i forwarded

jeffrey : twice

jeffrey : 50 Spins are in your account – on the house! Log in and play your Complimentary Spins on the Video Slot Break da Bank Agian! Plus, deposit $40 and receive a complimentary $20 chip! Log in and play now! Best regards, Promotions Manager Promotion valid up until 23h59 EST, 09/02/2011.

Natz: Jeffery either way the offer expired whether it was Feb or March.

Natz: It may of been an Honest error.

jeffrey : that isnt my mistake

jeffrey : you need to honor your email

Natz: But the offer does not require a bonus so we are not scamming anyone.

Natz: Die WSOP Satellites laufen jetzt, Einstieg schon ab $5 + 0.50. Also, schieb Dein Glück nicht auf die lange Bank, sondern nutze diese Möglichkeit Dein Leben zu verändern und spiele JETZT!!

Natz: Is there anything further I may assist you with?

Natz: Apologies for the German

jeffrey : you need to honor your 50 spins

Natz: I apologize but we cannot do that as the promo is expired and the spins are system generated so even if i wanted to assist you Sir the system will not allow to add those spins . I sincerely apologise.

jeffrey : remember you sent me the email voluntarily and i will be reporting this as you made the offer which expires 09.02.2011 not me\

jeffrey : i will take this as far as it needs to go

Natz: No problem

Natz: Is there anything further I may assist you with?

Natz: I am going to be forced to end this chat in a few moments.

Natz: Is there anything further I may assist you with?

Natz: Le Service Support du Casino vous souhaite la bienvenue, Comment puis-je vous assister?

Natz: It has been a pleasure to assist. Please do not hesitate to contact us again with any queries you may have. Enjoy the rest of your day.

Chat InformationChat session has been terminated by the site operator


AskGamblers
posted on March 18, 2011.

Wrong date format or accidental email sent out. There is nothing that casino should do in this case.


Player is not damaged in any way and asking to be honored. - AskGamblers is not Robin Hood.


This case is closed and marked as solved.