Golden Riviera Casino - Withdrawal not happening

posted on June 19, 2012.


On the 14/6/12 or 15/6/12 I created an account with Golden Riviera Casino. i deposited using a virtual credit card as I always do with every other casino. the virtual credit card was activated under my account with the same registered details as the casino account so there's no problems there. http:/­/ww­w.v­irt­ual­vca­rd.c­­/ho­me.a­spx. the virtual credit card only had $100 AUD available and i deposited two separate times worth 50 AUD each. The transaction was approved when depositing on the casino therefore i was able to play and alternatively win!

On the 16/06/12 i withdrew a total of $67,000 AUD. First, the casino locked me out of my account (therefore locked me out of most palace group casinos) considering me a high risk customer. That problem was easily solved, basically because i just signed up my account was not verified. So i sent all supporting documents to [email protected]...

I also sent a copy for my withdrawal which included my passport, bank statement, screenshot of virtual credit card account and the authorization report which they sent me. In saying all this, the casino has already locked me out of the account, hence locking me out of every other casino i basically play (spin palace, euro palace, lucky nugget etc), rejected my withdrawal request twice already (one for being a high risk...solved and second time to be explained now)

i recieved this email from the casino

On Tue, Jun 19, 2012 at 4:36 PM, risk wrote:

Dear Zamal,

Thank you for your patience and understanding while our security team reviewed your accounts.

During a routine security check by our banking processor, it was discovered that the card used to purchase at our casino was linked to several known fraud related accounts. As a result of this, the purchases made at Golden Riviera Casino were rejected before we received a settlement of the transactions. Therefore any and all winnings at Golden Riviera Casino are null and void and will not be paid out.

Further to this, we have taken the decision to lock your accounts at Vegas Partner Lounge, given your links to the fraudsters known to our banking processor.

Please refer to our Terms and Conditions regarding our policies in cases such as yours.



Risk Consultant

Golden Riviera Casino

Vegas Partner Lounge

First of all, there was no fraudelant activity linked to this account at all, the card had $100 available, and that $100 was deposited into the casino (50 then 50 again). the payments were approved and the registered details of the account are the exact same that were registered on the casino account.i have used VCARDS ever since playing online casinos and withdrew about 3 times with different casinos and there were no problems. I would like to know why the above email states what it states. I have proof that the account has only been used for depositing in this casino and the full amount of that card was put into the casino. The payment was definetly accepted as it was approved (i have emails to proove that it went through) .

When i chatted to the 24/7 live support team they said that the payment did not go through and the amount was credited back into my credit card. I knew this couldnt be the case as it was successful deposit and there is definetly no refund in that prepaid card.

Please if anyone could help me complete this withdrawal. i have got all supporting documents to proove that the VCARD account is mine, copy of the transaction history from the credit card that was used to deposit to make those winnings.


Golden Riviera Casino complaints

  • 8 of 10 resolved
  • 3 days avg response
  • 1 week avg complaint life
  • 282 USD avg amount

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