i put a £20 ukash on which went on through ukash but the casino denied i had made a deposit it was my first time on.firstly i got told it was pending an hour later i got told i hadnt made a deposit the staff were rude and unhelpful telling me i need proof that i had deposited money.i got in touch with ukash who give me the ref transaction id and the merchant transaction number when i spoke to support these were ignored and got told they wanted doucuments ie bank statements that proved i had bought this when i bought it with cash.when i told support ukash was going to sort it support turned round and said what do you think they are going to do they are very rude and unhelpful

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VPL reviewed On 07/24/2012

Hi,

Just to keep you all posted, we are trying to get in touch directly with Terry 272, to clear up this matter, however our attempts have been unsuccessful.

Terry, please private message me a direct contact number so that we can contact you.

Kind regards,

Curt
Vegas Partner Lounge

VPL reviewed On 07/18/2012

Hi,

We are looking into this query and will feedback as soon as we have found resolution.

Thanks

Regards,

Golden Riviera Support

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