Firstly, we’d like to apologies to the player for the inconvenience caused and we’ve taken up some urgent measures to resolve this issue and to ensure this would not reoccur in future.
Below is part of our respond to the player that was sent out earlier this morning once we were notified of the issue by AskGamblers.com

“We would like to inform you that the $100 cash in request was paid into you Instadebit account today 2011/11/03. This can take between 4 to 7 working days to reflect in the player’s Instadebit account. Please allow for this time delay.

We will gladly facilitate with the $84.00 additional fees. To assist us, would you please send us a copy of the statement that reflects the $84.00 charges?
Please send statement copy to support@goldenrivieracasino.com

Once we receive the statement, we will either pay to your Instadebit Account or Casino Account, whichever you prefer.

It is essential to reassure you that we are funded to ensure all our player cash in payments are always honored”

Best regards,
Golden Riviera

Since casino acted in a good faith, we will consider this complaint as resolved.

If, by any chance player does not receive his funds, we will be able to reopen this case.