Golden Cherry Casino continues its excuses and does not pay my winnings!!

RESOLVED
posted on February 11, 2015.

Here is my ironical story:
Golden Cherry offers me a free chip somewhere in the month of November 2014 and i meet my wagering requirments, request for the max cashout (as per the bonus terms) which in my case was $180. Now the catch here is, GoldenCherry Casino requires you to make a $20 deposit before a withdrawal could be processed. I agree and a deposit is made and withdrawal is requested for $200 (includes my $20 deposit)
The trouble starts here,
A week later i get a usual copy-paste message that my account is chosen for some random security and it could take upto 3 months. (here i really want to kill myself for trusting them). Anyways, i wait and its the month of Feb now. Though the 3 months are over there is no revert from their department. I have made several withdrawal requests after that and the requests are all declined with the same copy-paste message and ofcourse when you try to contact the Live Chat agents they are clueless (though trying to be helpful) as they have no information regarding it.
I know i am supposed to give up on them as i am sure they do not intend to pay so i inform the Live chat that i shall report this at Askgamblers.com and they ask me to request for a withdrawal yet again and tell me that my request would be granted this time.
Here is a twist now:
This time the email that i get does not talk about the random security issue as i am hoping its over, it talks about me not being active on the casino and i should play more often to getting my withdrawal request approved.
There is no clause as such in their terms and condition and moreover do you think i would ever have the confidence to make any deposits until i would get my withdrawal approved... ( like what were these guys thinking)
Conclusion: Yet again they decline my payment.

My request to this casino is that if you do not intend to pay my money, pay my deposit amount back as you have no right to keep my money that i deposited (totally illegal)
I would just like to tell GoldenCherry Casino that you should stop this unethical practice of asking customers to deposit and all the excuses you guys make to not pay them. Players Beware, this casino is avoidable at all costs!!

posted on February 12, 2015.

Hi coldstorm,


please let me know your username so I can take a look into it.

Best regards,

posted on February 12, 2015.

My username at GoldenCherry is "coldstorm"

posted on February 12, 2015.

Hi coldstorm,

checking on it. Will return to you ASAP.

Clara

posted on February 12, 2015.

That would be great.
Thanks

posted on February 15, 2015.

Dear Sunny,

It came to my attention that your complaint contains some data that may mislead the members on this forum.

You have stated that Terms and Conditions do not contain an article about the account activity and its connection to the cashout limits, though the terms and Conditions page (which is http:/­/go­lde­nch­err­y.c­om/­ter­ms-­and­-co­ndi­tio­ns.php) clearly states following: "Cashout limits will be determined by casino management according to a player’s level and recent account activity".

Since you are a new player with the casino deposited to withdraw your winnings from a no-deposit bonus, you have never placed a bet since the date you have wagered last dollar of a no-deposit bonus (which is somewhere in September 2014).

The NDB you have wagered successfully is the second consecutive no-deposit bonus which was received by you, though as it is clearly stated by the terms on the very same page, "Only one non-deposit bonus can be used by player. In case of redeeming more than one non-deposit bonus all winnings from it will be void and not withdrawable".

I'm not sure why security check did not validate all the above and still allowed you to submit a withdrawal request. If you wish, I can ask them to double check your account to validate all the above.

Yours,
Richard Watts
Account manager

posted on February 15, 2015.

Well, agreed that i might have missed this part of your terms and conditions. However, like you have mentioned it too.. why did you guys allow me to withdraw in the first place when the said conditions were not met. Is it worth it to make me wait for more than 3 months to expect a payment from you guys? Why make me deposit in the first place when i do not fulfill the withdrawal requirements?

posted on February 15, 2015.

Hi Coldstorm,


I've been informed that finance processed your withdrawal request. You should receive the amount within the next 72 working hours.

Apologize for the delay.

Enjoy!

Clara

posted on February 15, 2015.

Well, i shall wait for it, and post here as soon as i receive it. Thanks

posted on February 17, 2015.

Update:: I received my payment as committed by GoldenCherry Casino and the whole amount of $200 is paid in full. Thank you and thanks to Askgamblers.com for this forum.

This complaint can now be marked "RESOLVED"