Complaint status
Very unresponsive and unprofessional Customer Support.
Complaint History
champ31 submitted a complaint.
Golden Cherry Casino responded.
Golden Cherry Casino responded.
champ31 responded.
AskGamblers responded.
champ31 responded.
AskGamblers responded.
champ31 responded.
Closed due to inactivity of Golden Cherry Casino.
Golden Cherry Casino - still haven't received my winnings
In January 2012 I won 5000,$ from Golden cherry casino .. they confirmed I am in fact entirely entitled to receive but have made every excuse to not pay me. I always hear back from Tim and joy and they make feel good for that moment until I realise they are just trying to keep me hanging on into believing they will pay. I need my winnings. I need them very bad. Can someone please please help.
hi Champ31,
I'm looking into this issue, will advise ASAP.
Rick
Hello,
just received the bellow reply from the GoldenCherry finance:
"player’s wire has bounced several times, we kept resending the wire to new bank details he gave us but they also bounced.
Eventually, player was a check on May 1st. Tracking number: 530908949291. Will be delivered on May 8th.
Player was already inform of this matter"
let me know if you require additional info
regards,
rick
OK. u i thank alot for this site! by chance can we find. out what the check amount is. thank u very much rick.
Is the check received?
Yes. But. Only 500
Is the rest of the money received yet?
No I got one check for 500. Is this all I'm getting I won really close to 5000. Something is not right .. can u please find this out please .. thanks. Champ31
Leave your comment about this complaint
- Slots
- Table Games
- Video Poker
- Specialty Games
- Microgaming Games
- NetEnt Games
- Playtech Games
- RTG Casino Games
I have all emails and chats when they clearly told me me they wired the winnings .... I have been so patient with them hoping can just receive my winnings and move on. Joy said she fed ex me some check on may 2 .. Tim said the same night her was going to wire it to my bank. I know not to believe them again. Can u please help ... Champ 31...
I have all emails and chats when they clearly told me me they wired the winnings .... I have been so patient with them hoping can just receive my winnings and move on. Joy said she fed ex me some check on may 2 .. Tim said the same night her was going to wire it to my bank. I know not to believe them again. Can u please help ... Champ 31...
Write your Review