Golden Cherry Casino - Delay and excuses on winnings

UNRESOLVED
posted on August 24, 2012.

On July 17, 2012 I deposited $100 usc with a $300 bonus. I did my paythrough and they deducted their $400 with my winnings being $2000 usc. On July 18, 2012 I filled out all the necessary paperwork and e-mailed all the copies they needed. The same day i received an e-mail from Joy at Golden Cherry stating that my account was approved for withdrawals. On July 18, 2012 I put in four withdrawals for $500 because I could only put them in $500 increments. I waited awhile and after several conversations via e-mail with Joy I received a check for $500 via mail. I deposited the check and it cleared. On July 27,2012 I put in three withdrawals for $500 each and since then its been like an act of Congress to get a response on the $1500 they owed me. Finally I sent an e-mail to Courtney the Finance Manager and received a response from Joy on August 15, 2012 that security from the anti fraud department was checking my account. On August 16, 2012 I received an e-mail stating that they were checking all players account. On August 23, 2012 e-mail stated that security has given them no further insight on my account. Please see if you can help.

posted on August 28, 2012.

Hello,

I'm checking your complaint, will advise shortly.

regards,

rick

posted on August 29, 2012.

As of 29Aug2012 I have not heard anything from anyone at Golden Cherry Casino regarding the $1500 U,S.C. either via e-mail or telephone. Upon checking my withdrawal history on the site my (3) $500 withdrawals are still being processed. Therefore, the complaint has not yet been resolved.

posted on August 30, 2012.

Hello janbrandon ,

i received a note from Finance that $1000 will be sent to you shortly.

regards,

rick

posted on August 30, 2012.

I read your note, but what does shortly mean, another two or three weeks. The only problem is that you are sending me only $1,000 U.S.C. and then still owe me $500. I noticed you put $500 back into my account so I can play it. It's not hard to see what your doing. You want to tire us out so we eventually either play off the balance or forget about it and lose it. From what I can see at askgamblers is that you do the same thing to everybody. First excuse for non-payment is that security is checking for fraud on the account. You receive all our documents which are approved by security before we can even make a withdrawal. I would like to see all personnel at the casino go through what everybody goes through and see how they would feel having to beg for something they won legitimately. Just to let you know, I put in another withdrawal request on 29Aug2012 for the last $500 and until I receive all my money this case is not resolved.