GoldBet Casino - Refused to pay 8288 EUR

RESOLVED
rajeshkar245 India
posted on April 17, 2014.

Many Emails to their verification team but they keep answering unrelated answers as if they don't even read my emails.

I sent them 2 types of ID including my Passport but they keep saying my documents are not valid. The bill they liked but not the ID, it is not a joke it is reality in Goldbet.

Here are some Emails I sent and their reply

Hello

I have sent to you 2 photo ID.

Please confirm, what photo ID did you received till date.

Regards,

R

Dear R,

Thank you for contacting us.

We would like to inform you that we could not proceed with the verification of account because the copy you sent us is (Passport and ID ):

- Not valid for identification

We kindly ask you to provide us with your government issued photo ID.

In order to verify your identity the documentation submitted must satisfy the following requirements:

- Be readable

- Be valid

- Front-back copy

- Format: jpg, pdf, tif (max 5MB)

All the above-mentioned requirements must be satisfied.

Please send the documentation only once, specifying the username, to the following e-mail address:

[email protected] or by fax to 0043 512 39 64 39 603.

The document sent will be checked as soon as possible (within 24-48 hours of receipt). Once we have received the document, we will send you a confirmation email.

Please feel free to contact us if you have any additional questions.

Sincerely,

Valentina

GoldBet Staff

Dear R

Thank you for contacting us.

We kindly inform you that we have received your proof of address, but in order to verify your account you should send us a front and back copy od 2 types of identity document (Passport, Driving License, ID).

In order to verify your identity the documentations submitted must satisfy the following requirements:

- Be readable

- Be valid

- Front-back copy

- Format: jpg, pdf, tif (max 5MB)

All the above-mentioned requirements must be satisfied.

Please send the documentations only once, specifying the username, to the following e-mail address:

[email protected] or by fax to 0043 512 39 64 39 603.

The documents sent will be checked as soon as possible (within 24-48 hours of receipt). Once we have received the documents, we will send you a confirmation email.

posted on April 17, 2014.

Dear Rajesh,

Thank you for your message.

Your complaint has been forwarded to the relevant department. As per our online security policy, further checks will be done and we will get back to you shortly.

With kind regards,

The Goldbet Staff

rajeshkar245 India
posted on April 18, 2014.

I hope this issue can be resolved fast. I have been waiting to be paid

posted on April 21, 2014.

Hi Rajesh,


Please rest assured that our team is currently performing the required additional checks.

Thank you for your patience and we'll be in touch shortly.

With kind regards,

The Goldbet Staff

rajeshkar245 India
posted on April 21, 2014.

so far nobody called or emailed me

rajeshkar245 India
posted on April 23, 2014.

today i got email response where was written that my account have been finally verified. I have been allowed to submit withdrawal request. thank you very much!

AskGamblers
posted on April 24, 2014.

@rajeshkar245, could we consider this complaint as solved now?

rajeshkar245 India
posted on April 24, 2014.

I have got my first withdrawal of 3000 to Neteller account today. Let us close the complaint. Again thanks a lot.

posted on April 25, 2014.

Dear Rajesh,

We are pleased that your account was verified successfully and that the complaint has been resolved.

Thank you for playing at Goldbet Casino and if you have any questions, please do not hesitate to contact us.

With kind regards,

The Goldbet Staff