Complaint status
Very unresponsive and unprofessional Customer Support.
Complaint History
Juleemm2003 submitted a complaint.
AskGamblers responded.
Closed due to inactivity of Gold Vip Club Casino.
Gold Vip Club Casino - Not being paid
I asked for a withdrawal on 9/14/09. Withdrawals are supposed to take ten days according to the casino. I had had a withdrawal once prior and it took exactly ten days and I had no problems receiving my money. However, this time the casino said my money "bounced back" to them from my wire transfer. I have repeatedly emailed Goldvipclub about this. They asked that I provide them with directions for my bank regarding how to recieve and international wire transfer (even though they managed to pay me before). I provided them with this information three times. For the past two weeks, my emails to them have gone unanswered. I am getting zero response and believe that I am not going to receive my money ($500).
Juleemm2003, we are so sorry to hear that, but Gold Vip Club is not paying even our commission. They owe us money too and not responding to our mails, chats and calls. Gold Vip Club is rogue casino and it's being Blacklisted from our side. Your complaint about them is not lonely case, we have a lot other players complaining to them.
We are strongly suggest you to stay away from this casino!
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Sorry to hear about your experience with this rogue casino...good thing is was only $500. Try $8,200 which is what they are trying to steal from me. I'm fighting it and I'll try to make them pay!
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