In this moment I have a bad exeperience with Gold Luck Casino (Golden Boys Bet company casino).
I deposited 122 Eur to qualify for casino new players promotion. The casino bonus was added after I sent my documents (I sent a scanned copy of a identification document and a recent utility bill). They validated my account and the bonus was added.
After my first game session my balance was 2350 Eur and in that moment I made my first withdraw of 1000 Eur.
From this point my account was closed without notice. I contacted the live chat support and I asked what is happending and they told me:
Bernie: your account have been suspended for some reason
Bernie: may be you have an idea?
The cut the story they requested me a proof of employment, given that I am not working I was not able to compete this request instead we had an agreement to sent a document that proves that I was a student .
I sent that document and they responded me with a new request, this time they wanted a certified copy of my last document sent. Guess what I sent this document and my account was still blocked.
I want to point out next things:
- Gold Luck Casino Live chat support is not available for me they refuse to answer
- Gold Luck Casino support refused to give me a valid phone number where I can present my problem
- They called me and tried to make an arrangement to pay me only 300 Eur, obvious I was not agree
With this occasino I want to ask the manager to review my problem and to solve this problem correctly.