I registered in September and deposited 100. I never claimed or accepted any bonus. Actually, I never do because of all the rules with them. I playd and lost my deposit.
I made a second deposit in September for 250 and lost that one as well. Agan, I recieved no bonus at all
In November I signed into the casino agand and deposited 500 this time. Again, no bonus was claimed or received. After playing I ended up winning 4500 euros this time.
Gold luck said I breached the promotion terms and conditions. They said I bet too much while playing and I was only allowed to bet a certain amount while having a match bonus. I told them I never had a match bonus or any other bonus.
They emailed me back and AGREED that I did not have a match bonus because I never met the playthrough.
I sent them a couple emails about this before they replied. Eventually they said that the match bonus was automatic and that I was FORCED TO OPT OUT (even though I never even know there was a bonus). Well, like I told them and they agreed with me, I never had a bonus.
I went through the game history and can see that no bonus was added. I played only with my deposit. They agreed with this at first. Then they changed and said I automatically got one some how.