Going through hell with 7Reels Casino just to get my cashout

RESOLVED
posted on December 15, 2011.

Hello, can you please help me? I am trying to get my withdrawal from 7Reels Casino and they are giving me the run around. I have sent over 20 documents to them and still they claim it's not right. They keep asking for ridiculous documents such as a bank statement that shows my routing and bank account number and I know of no bank that provides all that information in a statement. They are asking for phone bill copy and I told them that my phone number on my account was a prepaid cell phone and then they ask me to send a copy of my house phone bill which is not even on my account and then they say the number is not on my account which I already told them. They say they wanted a voided check and I told them I do not use checks only my debit card, so I sent them a blank check wrote void on it and signed by me that shows my account numbers but they say it not good enough. So I decide to use my online bank and I sent them a copy of my online statement showing my name, address, and account numbers and they still say not good enough. So now I asked them to send me a check through the mail and they say I will have to deposit it into a ATM and not cash it. Earlier today I had to complain to them because they added a $7,500 bonus to my balance without my permission and they know I am trying to cashout. I finally got that removed. That's not all I have been dealing with because of them but it would take too long to write, so please can you get them to understand.

posted on December 16, 2011.

Hello AskGamblers


We are more than grateful for the notification regarding the recent post and we look forward to successfully clear the issue.


We have reviewed the case of Thundercat and consulted with our withdrawal division as to the reason why her payout has not been approved, such lays only behind the missing requirement for the method requested. Each payment option holds their respective requirement in order to have a successful withdrawal and these are only implemented and requested in order to avoid fraud and ensure that funds are delivered to the right person. Needless to mention that 7Reels Casino has no interest in withholding any payouts, on the contrary it only create more work on accounting continuously requesting the missing info.


On the post there is a mention of a phone number , we have verified that there are two numbers on the account provided by the account holder, one a cell phone and the other been a landline, Furthermore, the document that Thundercat sent are missing the fundamental info which assist to verify her identity. We invite Thundercat to get in touch with our Withdrawal team and verify what is missing in order for accounting to issue her payout.

Sincerely

7Reels Casino

posted on December 16, 2011.

I talked with them yesterday and successfully requested a fast check, so I think all is okay and I think and hope they will be sending me a check soon.

posted on December 16, 2011.

Hello I received an email yesterday from accounts that said my profile had been updated successfully, so I assumed all was well with my withdrawal?

posted on December 20, 2011.

My cashout was approved today and am waiting on check.

posted on December 22, 2011.

Hello AskGamblers, Thundercat

Indeed the withdrawal request was approved after Thundercat successfully complied with all the necessary requirements. The check was sent and should arrive soon. We Strongly advise Thundercat to communicate with our accounting team in order to retrieve the tracking number to follow up on the status

7 Reels Casino is pleased to see that this case was handle professionally and we express our gratitude to all parties involved.

Sincerely

7Reels Casino

posted on December 25, 2011.

Still waiting for check.

posted on December 27, 2011.

Hello AskGamblers, Thundercat

7Reels take the moment to wish you happy holidays and a prosperous and successful 2012

We have not only received confirmation from our accounting team but as well from our third party payment provider confirming that the check was sent, Again we strongly advise Thundercat to contact our accounting team at [email protected] and retrieve the tracking number to follow up on the whereabouts of the check this in order to avoid the check to be returned to us,

Sincerely

7Reels Casino

posted on December 27, 2011.

Check received today. Thank you 7Reels Casino and AskGamblers!

AskGamblers
posted on December 27, 2011.

Glad to hear it. This case is solved successfully.