Party Casino - Software Glitch on Bonus / Feature Game

UNRESOLVED
posted on November 9, 2015.

I had recently won around £2300 using the Party Casino website and decided to play on the Red Flag Fleet game for a little while.

I wagered through over £1000 in an attempt to get the bonus game (from experience, it pays quite well). I finally got the bonus, with a stake of £2.80 per spin.

It froze and wouldn't enter the bonus round. I took a screenshot so that I had evidence when contacting their support department.

After speaking for a while both over the live chat and over the phone, I was told that my case would be 'escalated' to the relevant department. After waiting for almost 2 weeks, I have heard absolutely nothing back. I have chased and just keep getting told the problem has been 'escalated' again.

It's frustrating because I haven't experienced anything like this before through any other casino's. The last time I had the same bonus on a £1 spin, I won over £1200.

I self excluded as I didn't want to lose any of the remaining money in my account and I guess out of frustration, therefore I am no longer able to play the game.

Can you give any advice on what I should do? The winnings from that game could have been anything from £200 - £5000, there really isn't any knowing. I am waiting to be let down by support again.

Can you help?

AskGamblers
posted on November 13, 2015.

Dear @nindy89,

Any updates regarding your complaint? Thank you.

posted on November 16, 2015.

Hi there,

No, I have still heard nothing back. This has been going on for a few weeks now.

Its getting a little frustrating to be honest. From a legal point of view, am I in the position to claim compensation for the delays?

Kind regards,

Dennis