All Slots Casino - Given the run around on verification.

Lucyj89 Australia
posted on June 20, 2015.

After numerous phone calls and emails to All Slots I still haven't had my issue resolved.

I won $1500 after depositing approximately $200. I have withdrawn money before without any problems. I won the spoken amount and have attempted to withdraw the whole amount when I was asked to verify my identification, which is completely fine as I am the person that deposited the money and thought it was fair that I had to verify myself.

Attempt after attempt at jumping through their ridiculous verification process, I decided to google the casino and read the reviews - to my surprise, nearly every reviewer are having the same issue I'm experiencing.

I've attempted to call them again this morning where I was promised a phone call from the manager within the hour. I received an email saying that my utility bill isn't sufficient and I need to post the whole letter - which I find bizarre as even banks don't ask for that much verification.

I've contacted the Australian trade commission and the AMCA. After surrendering all my documents with them, they see this as a plausible case and wish to investigate further. I've been told to try and meet all their requirements to obtain a mutual resolution as per the Interactive gaming Act 2001. I've documented every interaction I've had with All slots. From names to times and believe I've done all I possibly can to make this resolution.

I feel this is a big scam and I will not get any of my winnings or my initial deposit as their responses are like clock work in believing the Google reviews this casino has. I'm hoping this complaint will hold them somewhat responsible but don't hold much hope as they are doing step for step, exactly what the reviews have stated. The only step that I haven't experienced is that 'my bank won't accept the payment' which I anticipate will be the next issue.

I encourage every Australian that has had this issue with this particular online casino to contact the ACMA and Australia fair tradings and file an official complaint. Being of international holdings, the ACCC can investigate and deal with appropriately.

Thank you.

Corinne Walsh

posted on June 23, 2015.

Hi Corinne,

I've checked with our Financial Department and it seems that your documents were approved and your withdrawal has been processed. I believe you received a response from Customer Support confirming this already, though perhaps this only happened after you posted your complaint on AskGamblers.

Please let me know if you have any other questions or if I can be of further assistance.

Best regards,
Jackpot Factory Representative

posted on June 27, 2015.

Can you please confirm that you received your winnings, can we close this complaint? Thank you.

posted on July 1, 2015.

It's a nice practice to confirm if your complaint is resolved or not, thank you.