Planet 7 Casino - Getting the run around with 2300$ withdrawal

RESOLVED
Breanna Reeves United States
posted on December 30, 2015.

Ive waited the required amount of time for processing. Whenever I ask about tracking information I get referred to someone new who tells me it isn't available still. Im starting to lose hope that I will even see my winnings. The dispursing called and verified everything and told me I would receive something in 7-10 days and I haven't even received an email with update or any tracking. How many people will they refer me too until they think I will give up?

posted on January 3, 2016.

Hi fb_101­534­831­012­73127,

I just wanted to drop a note to let you know that I've seen your complaint and because of the New Year's holiday, I'm on a short break. I'll return Monday with information regarding your issue.

All the best,

Tawni

Breanna Reeves United States
posted on January 3, 2016.

Thank you. I figured the holidays would have some impact, i appreciate you touching base. Happy new year!

posted on January 5, 2016.

Hi fb_101­534­831­012­73127,

Unfortunately, I don’t have much information on this, only that your payment has been escalated. Fingers crossed, I’ll have more information for you tomorrow.

Apologies for the lack of information—this will be resolved swiftly.

Happy New Year,

Tawni

Breanna Reeves United States
posted on January 6, 2016.

They had recently told me i should see something in the mail by the 12th. Still no tracking information like they said i would get.

AskGamblers
posted on January 9, 2016.

Dear @fb_10­153­483­101­273127,

Any news? Thank you.

Breanna Reeves United States
posted on January 9, 2016.

Still no tracking, i asked about it again recently and they switched up what they said. Now they told me i would get the tracking info by the 12th and check shortly after.

posted on January 13, 2016.

Hi fb_10­­153­­48­3­1­01­­273127,

I'm so sorry, but it does appear things are lagging a bit. Fingers crossed, the tracking should be available by week's end. I'll be following this closely for you.

Tawni

Breanna Reeves United States
posted on January 14, 2016.

I recieved tracking this morning after yesterday's conversation with them. According to that i should have it very soon thank you.

posted on January 17, 2016.

Hi fb_10­­­15­3­­­48­­3­1­­01­­­2­73127,

Thank you for posting. I will continue to keep any eye on things for you.

All the best,

Tawni

AskGamblers
posted on January 21, 2016.

Dear @fb_10­153­483­101­273127,

Did you receive your payment, can we close this complaint? Thank you.

Breanna Reeves United States
posted on January 21, 2016.

Yes i recieved the check. Depoaited it but they said it would take 4-6 weeks since its international... Ao hoping it all goes through as planned

AskGamblers
posted on January 22, 2016.

Based on player's last comment, we consider this case as resolved and it is now officially closed.