Dreams Casino - Getting run around & no replies for approved withdrawal request

RESOLVED
dives13 United States
posted on June 22, 2016.

RE: Ticket# LTK12166018718755X
I have been trying to get information on a withdrawal request that was originally made in April 2016. I've worked with William and Shelly and both have been very helpful but I am still in the dark and still no check.
All docs and verifications were accepted and the payout was approved and sent to processor on 05/19. On 06/8 and 06/09, I still had no word. it was escalated and message
was sent to processor asking for confirmation. I have not been able to get any information past that. It is coming up on nearly 05 weeks since it was approved and sent to the processor.
I have been sending requests via online and I always get the automated emails message stating that I will receive a reply back within one business day. As of today I still have yet to receive a reply back.
The last reply I got was from shelly 13 days ago.
I've called and left messages with the withdrawals department with no reply. I chatted with support today (6/21) who said I should contact Tara in the escalation department. I saw on this site that another user was given the same name with no luck. I decided to come to this site and see what I can do.I'm hoping I can get someone to give me some information.

posted on June 24, 2016.

Hi dives13--

I'm terribly sorry for the delays and frustration you've experienced with this.

I've looked at your account and I do see that indeed, the payment has been sent off. I would expect to see tracking for this, early next week (Monday or Tuesday). Generally, payment is delivered the day after we receive tracking.

As soon as I receive your tracking, I'll come back to post that update.

Have a wonderful weekend,

Tawni

dives13 United States
posted on June 24, 2016.

Thank you for the information and getting back to me. I will be anxiously awaiting
the tracking number and will keep my eyes on my mailbox.

AskGamblers
posted on June 29, 2016.

The case has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more chance hoping that parties involved into this dispute will manage to reach to a satisfactory resolution of the issue.

dives13 United States
posted on June 29, 2016.

6/29/2016 UPDATE:
Tracking number XXXXXXXX5928
Purchase order number XXXXXXXXXXXX4546
Invoice number Business Documents
Reference XXXXXX19
Anticipated ship date 6/29/2016
Destination SAN JOSE, CA, US
Scheduled delivery 6/30/2016 10:30 am
Service type FedEx International Priority-Deliver Weekday
Tracking results as of Jun 29, 2016 9:11p GMT
Date/Time Location/Activity
6/29/2016 9:14 am /Shipment information sent to FedEx

Yayeee!! I will post again when I have it in my hands. Thank you to this site and to
the others at dreams casino who were doing their best to help.

posted on June 30, 2016.

Hi Dives--

I'm not certain why I never received the tracking on my list, but I'm very happy to know you've received it. :-)

Have a wonderful holiday weekend,

Tawni

dives13 United States
posted on July 1, 2016.

I am happy to say that I did, finally, receive the check on 6/30. Now, just have to figure out a way to get it
cashed. But, that is my american problem and nothing to do with the casino.
Thank you, again, to this site and to the many people at Dreams casino who were able to help me.

AskGamblers
posted on July 1, 2016.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.