Dr Vegas Casino - £450 debited from my bank account by World Pay that wasn't deposited by myself

RESOLVED
Sarah Smith United Kingdom
posted on October 26, 2016.

In August whilst on holiday I had £450 taken from my bank account in numerous transactions on one day.

I immediately contacted dr Vegas who said this had happened to lots of customers and we would be refunded ASAP. I incurred bank charges etc.

I have been in contact every week since then and still have no refund of explanation of timescale of when I will receive it.

I have screen shots of both my banking transactions and deposits made to dr Vegas and there is well over £400 taken that was never deposited by myself.

Last week Dr Vegas chat room told me it was delayed transactions from July... However this is not the case.. Bank statements prove this was already taken in July...

Where do I go from here .. Please advise.

Ps I was told by them to submit bank statements etc back in August which I did.. And until last week I was repeatedly told world pay we're going through all the paper work.

posted on October 28, 2016.

Hi Sarah,

I will give you a call now to discuss further.

Thanks

Phil

Sarah Smith United Kingdom
posted on October 29, 2016.

Hi Phil

I still await a call from yourself or anyone at Dr Vegas

I have been promised this on 22 occasions (yes I have every screenshot) so I'm not holding out much hope

Communication with Dr Vegas has been awful and I know 100's of others effected by this not just me

posted on November 1, 2016.

Hi Sarah,

Once you send through the additional documents I can chase up for you.

Thanks

Phil

AskGamblers
posted on November 5, 2016.

Dear @Teacher76,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.