Virtual City Casino - £300 withdrawal voided

RESOLVED
posted on April 25, 2014.

I have played and deposited with Virtual City, however they asked for my ID and this was sent (and no issues had). I used my brothers debit card to make a deposit, and because of this they voided all of my winnings. I could understand if they wanted to send a cheque to me to verify it was me receiving winnings, but my account was just locked and winnings voided. I am not happy with this at all as I play fair, and expect a casino to do the same. I could supply my card information (although I wasn't asked) for further proof!

I was quoted:
"If the Credit Card, Ewallet or financial account used to deposit and/or withdraw funds is not in the name of the individual registered on the Casino Classic account, then all winnings will be void."

1) This was a DEBIT card and registered under that section.
2) The card was registered in my brother name on the account and this was allowed!
3) They took the deposit from my brothers named card.
4) The casino in stated isn't the one I played at!

Please can you help, I have been fair with all this but the casino are playing dirty it seems.

posted on May 5, 2014.

Dear player

The T&Cs at Virtual City Casino (where you played) state that: http:/­/ww­w.v­irt­ual­cit­yca­sin­o.e­u/t­erms/

General Promotion Terms and Conditions
x. If the Credit Card, Ewallet or financial account used to deposit and/or withdraw funds is not in the name of the individual registered on the Virtual City Casino account, then all winnings will be void.

As the card used is connected to a financial account in someone else's name, you have broken this term and therefore your withdrawal has been void.

Cheers

posted on May 5, 2014.

The financial account is in BOTH of our names, the DEBIT card was in my brothers name and therefore the E-Wallet, Credit Card or Financial Account terms were not broken. Further to this full authorisation was given and sent to the casino. Finally, you took the deposits knowing that they were from a debit card in my brothers name and these were approved.

posted on May 5, 2014.

Furthermore, any issues ensuring the winnings are paid to the correct registered person, I advised the casino that I was willing to accept a cheque to the address and name on my driving licence.

posted on May 5, 2014.

I am being really unfairly treated by this casino. No deposits have been refunded as promised, let alone the winnings paid. I will update this and other forums should this be resolved successfully. Keep an eye out for the resolution, until then I'd steer clear of Virtual City Casino.

posted on May 5, 2014.

After sending your account back to our risk department, it seems that upon further investigation our systems have detected that multiple Virtual City account have been created using your PC, email address, personal details or internet connection. To quote the T&Cs again: http:/­/ww­w.v­irt­ual­cit­yca­sin­o.e­u/t­erms/ | Sign Up Offer Terms and Conditions | General Promotion Terms and Conditions | I. i.All promotions can only be claimed once per computer, mobile device, person, household, family, household address, email address, credit card number, IP address or shared computer environment such as a library, workplace, fraternity, university or school. Any winnings associated with a bonus being claimed more than once will be confiscated and the casino account locked. For clarification I will send the evidence over to AskGamblers. Cheers

posted on May 6, 2014.

Please can Ask Gamblers confirm that they have evidence of this, because I believe this to not be the case. Thanks

AskGamblers
posted on May 9, 2014.

We got the evidence from the casino, so we considering this complaint resolved.