Vegas Paradise Casino - £259 withdrawal pending for days

Joel Price United Kingdom
posted on October 8, 2016.

I've had a pending withdrawal since the 4th of October, I verified my documents on the 2nd, and I've contacted the live chat team several times. Every time I have been told something different, 'Yes your deposit is coming', 'It will be with you soon'.
Today I saw it is still not past the pending stage, so I contacted live chat again, below is a transcript of the conversation I had with 'Maria'.

Please wait for a site operator to respond.
Welcome to Live chat, You are now chatting with 'Maria', How may i help you?
Joel: Hi I'd like to know what's going on with my withdrawal, it's pending since Tuesday and that's ridiculous, my email is < email removed >
Maria: One moment please and I will check your account
Maria: Please be advised that we have faced a current problem with the payment processor
Maria: and withdrawals have a dely
Maria: delay
Maria: im sorry about that
Joel: What is the problem?
Maria: we are waiting too so this technical issue to be solved on monday
Maria: technical issue with the payment processor
Maria: it is not our company
Joel: When can I expect a payout? I've asked several times this week via your livechat and I haven't been informed of this issue
Maria: it is a separate operator that we are cooparate with
Joel: So when can I expect my winnings?
Maria: and they informed us with this techical issue
Maria: i guarantee you that you will receive your withdrawal
Maria: we will repaid the players
Joel: When?
Maria: but are waiting to give us the permission to use the system
Maria: you understand that this is a much hassle for us
Maria: trying to explain to players this situation
Maria: we do not know the when yet
Joel: I'm going to make a complaint on askgamblers, I can see that there are a lot of complaints on there
Maria: we are hoping within the next week
Maria: this problem it is the same with many company's that cooparate with the particular payment processor
Maria: so your compalint will not get anywhere
Joel: Then why was I not informed?
Maria: i have clearly explained you
Maria: nobody was informed
Joel: I've been paid out by several casinos this week no problem at all
Maria: not even us
Maria: pleas just be patient
Maria: and you will receive your withdrawal shortlu
Joel: So your casino that is responsible for handling deposits and withdrawals has no control over paying out?
Maria: i have nothing more to add
Maria: Thank you for chatting. Goodbye.
Chat session has been terminated by the site operator.

I have no idea what is happening now, and I will attach screenshots of the conversation as I was not allowed to email myself a copy of the transcript.
It's my first withdrawal so I was expecting the run around, but I have also provided an email proving I confirmed my identity.
This is the absolute worst service I have ever received.

posted on October 10, 2016.

Hi Joel,

Thank you for contacting us :)

Can you share the username and email id you have used at Vegas Paradise? It will be helpful for us in resolving the issue asap :)

Joel Price United Kingdom
posted on October 10, 2016.

My username is joelprice93 and the email is [email protected]

posted on October 10, 2016.

Thank you for sharing your details with us :)

I will forward your query to the concerned department and resolve this issue soon!

posted on October 10, 2016.

Hi Joel,

We have got an update that your payments were credited earlier today can you please confirm this? :)

Joel Price United Kingdom
posted on October 10, 2016.

No I have not received any payment, I had an email to say my withdrawal had been approved.

posted on October 14, 2016.

Hi Joel,

I have again raised a request again with the team, however can you check again by today end of day or tomorrow?

Thanks :)

Joel Price United Kingdom
posted on October 14, 2016.

Paid earlier today, thank you for the help AskGamblers.

posted on October 14, 2016.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.