Complaint status
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Complaint History
efstratios submitted a complaint.
efstratios responded.
AskGamblers responded.
Solved successfully.
Game ''Freaky Wild West'' 10betcasino
I have play this game too many times but in the 1st of june I started a game with 150 bet I spin 463 time with that bet then I lower my bet to 30 euro and I spin 28 times and for one more time I lower my bet to 0.30 and I spin 82 times. The game have bonus round and it starts when u collect all the symbols and it pay you back the score of bonus round multiply by the average of your bet. My average was 123 euro as you can see but the game didn't payed me 11141 euro it payed me only 27 euro. This is the first game. Because I played one more at 2 of june I started with bet 15 euro and I spin 125 times then I lower the bet to 3 euro and I spin 24 times and finally I lower the bet to 0.30 and i spin 34 times the average was 10.69 and I collected 80 points to bonus round so it had to pay me about 800 euro but no it pay me only 24 euro. To the both games I collected the symbols to game 1 I collected 9 symbols of 10 with bet 150 euro and one symbol with 0.30 euro to the game 2 I collect the 8 symbols of with bet 15 euro and 1 symbol with 3 euro and 1 symbol with 0.30 euro.
Can you help me?
Dear Efstrtios,
After re-checking your complaint, we can only repeat our previous answer.
You have played on the Freaky Wild West as follows:
Games: 25175, Currency: EUR, Staked: 248090.48, P/L -2256.92, P/L % -0.91.
There is a relation between stakes amount to bonus games payout through a propriety algorithm. In the specific case you had 82 bets of 0.30 which counted towards his bonus prize. in other case the random mechanize paid prizes in relation to higher average.We suggest you check all your bonus winnings in relation to the stakes. I believe that according to your complaint logic you will have to return monies to the casino.
We can see that the overall player profit % on this game is -0.91% which is below the designed house hold. As always, gambling is a matter of luck and self discipline. The RNG and the gaming system are tested by independent laboratory.
We are willing to offer a 100 EUR bonus in order to put this matter behind us. You have been a loyal and appreciated customer of ours for a long time and we wish keep you as such. As always, you will be rewarded accordingly.
For any further assistance please do not hesitate to contact us
10Bet Customer Service Team
The casino has offered the player €200 in order to close a case which player accepts. We'll consider this complaint as resolved, but casino will be noted as unresponsive at their review page.
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Sigh. I'm completely lost here. The casino response seemed very much logical and straight-forward, but their silence here and [if we accept efstratios' word at face value, and I don't see any reason not to] increasing their offer to "close the case" don't exactly impress upon me that everything is straight-forward.
I think the answer to any potential issue [if we make the assumption an issue does, in fact, exist] will likely be one not easily arrived at:
http://casino.10bet.com/casino/client/application/backend/rules/en/freaky_wildwest_rules.html
That's all good and well. Except that...
I read this as "Our algorithm for allocating bonus games payout is commercial-in-confidence and we cannot reveal it."
If that's the case, why the need for secrecy? Perhaps there is a valid reason, but I cannot think of one.
And I can think of a whole STACK of invalid and very bad reasons for ensuring a lack of transparency in 'random' bonus game payouts.
But on the other hand, they're licensed by the *only* licensing body that isn't a parody:
So I don't know what to think. Also I have a hangover :)
they offered me 200 euro to close the case and i have accepted
What do you mean by that? Can you provide us some more information so we can update a status of complaint?
the case is closed
Lucky13 said:
you think the anwser that they give me its ok?
efstratios said:
Because you are a loyalty player and they want to keep you as a customer.
scuter said:
and why they ofer to me 100 euro so easy?
scuter said:
in the game rulls they do not say anythink about bonus depent for all the games i have play it says only that it that the average it calculeted when you are collecting the symbols.see this
http://casino.10bet.com/casino/client/application/backend/rules/en/freaky_wildwest_rules.html
Sorry efstratios if this is a dumb query from me, but I am an intrigued bystander who has been drinking innocently and slurring words on occasion.
Just to clarify, you posted their response to you above - but you're unhappy with the response? I'm sure I'm being dull, but it seems [at first glance] to be a reasonable response - or am I missing something?
can anyone help me with this guys?
They are getting a negative points as unresponsive customer support and monitored for a blacklist.
what its going to happen if the 10bet doesnt anwser can anybody tell me?
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