Karamba Casino - Game error and account blocked

RESOLVED
jANINE Netherlands
posted on July 8, 2016.

Hello,
I was playing at the casino on the game of Rainbow Riches on the 30th of June when all of the sudden the game stopped. A window opened and due to connection problems I had to log out and in, which I did. When I logged back in a window opened that I did not finish a game, I pushed the button ok and the game restarted. I pushed the spinning button but a window opened with "error" etc. (see attach files). From that day on I cannot play anymore while I still have €103 in my account. I contacted support and they said that there was an update going on, they couldn't provide me with more information, how long it would take etc. The day's after they were telling me that the game is from a third party and that this provider should resolve this problem but IT was working on it. I don't believe anymore what they are telling me. Is it possible that resetting a game or fixing a game can take that long? This issue is allready going on for more than a week! Please help me with this problem because I have the feeling that the casino is not honest with me, why I don't know but I just want to play on with my money....so please help me to check if this is true what they are saying.

Thanks in advance,
JM1962

posted on July 11, 2016.

Dear Janine,

Thanks for your message.
As our support team informed you, the third party game provider is working on releasing your last bet stuck in progress. Meanwhile, we would like to refund your current balance, please check your inbox, you will find there some instructions from us.

Rest assured that once the issue will be fixed, a generous bonus will be credited to your account ;)

Best Regards

jANINE Netherlands
posted on July 11, 2016.

Dear Karamba,
Thank you for your email to refund my money, however I regret that this issue had to go trough Askgamblers while I chatted every day again and again, begging to solve the problem or refund my money. Pitty but I'm so glad now that I had a fast answer from the casino. Also thanks to Askgamblers!
Thanks so much again.
Kind Regards.
JM1962

posted on July 11, 2016.

Dear Janine,
Thanks for your email.
As you may understand now, the answer support gave you in chat these last days was the correct one :)
As I previously mentioned to you as well, once all will be fixed, you will get a nice bonus from us. :)

Best Regards

AskGamblers
posted on July 11, 2016.

Dear Janine,

Please let us know if you are satisfied with the solution offered by the Karamba management and if we could close the case.

Thank you for your cooperation.

jANINE Netherlands
posted on July 13, 2016.

My case is been resolved, the casino resetted my account, so I could play further but unfortunately I lost the money.
Next time better!

AskGamblers
posted on July 13, 2016.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.