Hello,
I was playing at the casino on the game of Rainbow Riches on the 30th of June when all of the sudden the game stopped. A window opened and due to connection problems I had to log out and in, which I did. When I logged back in a window opened that I did not finish a game, I pushed the button ok and the game restarted. I pushed the spinning button but a window opened with "error" etc. (see attach files). From that day on I cannot play anymore while I still have €103 in my account. I contacted support and they said that there was an update going on, they couldn't provide me with more information, how long it would take etc. The day's after they were telling me that the game is from a third party and that this provider should resolve this problem but IT was working on it. I don't believe anymore what they are telling me. Is it possible that resetting a game or fixing a game can take that long? This issue is allready going on for more than a week! Please help me with this problem because I have the feeling that the casino is not honest with me, why I don't know but I just want to play on with my money....so please help me to check if this is true what they are saying.
Thanks in advance,
JM1962
