Party Casino - Full Withdraw Amount Not Paid

RESOLVED
Casino Guy Canada
posted on August 12, 2016.

I should have checked the complaints before playing on Party Casino, this is another site that is good for robbing player's and they are very crooked.
Numerous deposits and finally received a few withdraws, their delay tactics are very good!
When I did receive my withdraw through Instadebit, they decided to combine my withdraws, nothing wrong with that, if the amounts are exact, but the totals where not correct, 1 withdraw was in USD of $400.00, somehow they decided to deduct US to Can and dropped my withdraw down to $298.54, this issue was mentioned to them several times, but they kept on saying the conversion from US to Can, so you get less. I know and everyone in Canada or US knows when you buy US you pay more from Canada, so my conversion should be more, not less. Again my withdraw was $400, I should have received my $400 and then Instadebit would increase that amount or in some cases, the Casino does not, but you get the withdraw full amount.

Since then I have locked my account and I have no plains to unlock it.

I just want my full total amount that is owed to me.

posted on August 17, 2016.

Hello,

I'm sorry to learn of your disappointment and any inconveniences caused you.

I understand you had selected to withdraw in USD, therefore the exchange rate applicable at the time was applied. Also, no money was deducted from your Account.

A representative of Customer service will contact you today to discuss this further as I am unable to provide you with Account specific information on a forum for your own safety and security.

Thank you.

Casino Guy Canada
posted on August 17, 2016.

Again when anything referring to exchange rates from US to Canadian is higher, not lower, even if you don't apply the rate, my withdraw was $400.00, I should get $400.00 and if we are being technical, the rate to Canadian dollars would be over $100.00.

Stop cheating Players out of the withdraws.

Make sure you don't do that to the next player, because if a Player had read this, that Player will be posting on Askgamblers.

I will be waiting for the call.

Casino Guy Canada
posted on August 18, 2016.

Okay, so I did receive a call from one of their rep's, the issue was their exchange rate that was applied and I don't agree with it, but apparently it is in the T&C which I might have missed.

The Casino should have reversed the funds back into my account, when the time came to ask why, that's when they should have said a deposit mistake occurred, please try again, check the box for Canadian funds on your withdraw and this whole issue would have been resolved, but I'm sure they did not want to payout the full amount, so they put it through, if it would been something that would cost them more money, I guarantee, that withdraw would have been reversed back into my account very quick.

On sign-up, I did check the Canadian box for funds, but used the US to deposit and then withdraw, thinking I would receive my funds in US, but that was not the case, the exchange rate was applied which dropped my withdraw funds.

So fellow Player's, this is the only Casino that applies this exchange, it's imperative you check, read the T&C, make sure you understand before you deposit and stay with your method of payment to avoid this incident.

Askgamblers, consider this complaint as resolved me, the player.

AskGamblers
posted on August 18, 2016.

Based on submitter's last post, AskGamblers Complaints Team considers this complaint as successfully resolved and the case is being officially closed. We are happy that an agreement has been reached and we would like to thank both parties involved into this case for their cooperation.