BetHard Casino - Unjustified confiscation of funds

RESOLVED
Markus Hennanen Finland
posted on March 25, 2016.

i won with freespins tryed to make withrawal after succesfully making playtrought had balance 200 was told that i have to deposit 30e and play it once and send documents. i sent documents and was about to deposit when i got email that my account has been closed because of rule violation i definatly havent done and casino is not even to clarify me what i have done to justify why certain rule have been broke.
ps. sorry for bad english

posted on March 28, 2016.

Hello,

I will need more information to go on in order to investigate this case.

Could you please contact our support at [email protected]?
And please mention this is about a complaint at askgamblers.com

Thank you!

Kind regards,
Anton

Markus Hennanen Finland
posted on March 29, 2016.

I have contacted you via email to [email protected] waiting for your reply.

posted on March 29, 2016.

Hi and thank you for your email.

Our customer support will supply you with an answer to your query.

Our support is open every day from 9am to 01am, you can contact our support through our Live Chat for a faster respond.

Kind regards,
Amanda S

posted on March 30, 2016.

Hello again,

I have now received the reply from our Payments department regarding your account.

They sent you an email on the 28th of April informing that you need to send in new documents for verification of the account. That means different documents than the ones provided first, we will process them again and the decision can be reverted.

I will send the email again from our Payments department so you can read for yourself.

Kind regards,
Amanda S

AskGamblers
posted on April 2, 2016.

Dear @fb_10­153­951­847­187159,

Any news? Did you send the required documents to the casino? Thank you.

AskGamblers
posted on April 6, 2016.

Dear @fb_10­153­951­847­187159,

It is a nice practice to confirm if your complaint is resolved or not. Please be advised that in case you fail to respond within the given time frame we will consider this case resolved and officially closed.