Casino Cruise - Free spins not given

princejuju Belgium
posted on July 18, 2015.

hello , my user name is princejuju , i made a deposit days ago in the casino , it was my first deposit and i got the offer by email of 100 free spins , after making the deposit they told me i didnt click on the offer and i cant get them spins , to be honest chat didnt help and today they said itys an old issue so we cant help . i have tried to reach the manager but its impossible
i hope askgamblers can help

posted on July 20, 2015.

Hello princejuju, let me check what we can do.

I'm not sure why this is a complaint btw because we didn't do anything wrong. Players have the option to select or not select a bonus upon deposit and it isn't something we can manually change but let me check for you.

princejuju Belgium
posted on July 20, 2015.

it was my first deposit and i did not know that i have to click to choose the 100% and 100 free spins , i got upset because your chat team or customer service didnt help me , i made that deposit to get the free bonus , anyways i dont have anything to say , i just thank askgamblers for all their care and support
jamal belgium

posted on July 20, 2015.

That's fine Jamal, let me check for you. NP

posted on July 21, 2015.

We were duly informed about this case on behalf Casino Cruise management in addition to the statements made by submitter. It is now clear that player did not select the welcome bonus upon making the first deposit and this way, player chosen not to receive this offer. Now, whether player did that unintentionally or not we do not know, however it is important to note that player went to casino support and ask for assistance after he played and lost his funds. It is crucial to know that in case of a problem with a specific bonus, player is supposed to contact casino support immediately and before started to play. Obviously, player failed to do that. Moreover, as a gesture of good will, casino offered the same welcome bonus to the player for his next deposit although it is not obliged to do that.

Based on the above we believe that Casino Cruise acted accordingly in this situation and therefore we consider this case as Resolved.

This complaint is now officially closed.