All Star Slots Casino - Having troubles cashing out

RESOLVED
posted on March 9, 2016.

I Won $1000 at All Star Casino on 2/27 was verified and approved for the withdraw. On 3/6 I received a Check by FedEx for 999.99$ and on 3/7 I took it to my bank to deposit it. The teller asked me various questions and she accepted it and upon me returning home I had received and email from an Emma Louise Luckman with instruction and a tracking number. Today I got a call from the bank stating that the check was fraudulent, I called All Star and talked with a Christopher and explained what the bank said he gave me a number to call the check processor. I spoke with a Sean Stevenson and he instructed me to have the bank call him. The bank refused. I attempted to called him back to inform him the first call noanswer so I called on another phone and a woman answered and said she could not hear me then he answered and said the same and he would call me back because he had my number on his caller id. No call back yet. This is a mess and I am pissed I used my money and now that I won I have to jump through hoops to receive my money.

posted on March 11, 2016.

Hi jdavis63,

I just checked your account and seems as you already speaking to our head cashier in regards to this pay out. The check is not fraudulent, we are using the processing company for a long time and many customers cashing it with no problems.
I would say that your bank refuse to cash the check or raise some concerns.
We already stopped the payment and you will receive the full pay out amount back to your card.

Should you have any concerns or questions please email [email protected]

Kind Regards,
Karolina

posted on March 11, 2016.

I spoke with Emma and the I am further frustrated. She informed me that they refund the money $130 and $235 that I had deposited to both of my Paypal debit cards, but hook was it can take up to 28 working days for me to receive it. The next problem is they are sending the balance $581 to my bank debit card and that will take 5 to 7 business days. So that means they are deducting $54 for these transaction which I should not have to pay but being that they have control they make me eat the loss. To make bad matters worse I am still waiting some more additional days. Then they tell me my account will be voided from future play due to the bank problem, oh well!!. This withdrawal has been 2 weeks already and more time has been added on, what happened to the 2 days promised for withdrawals. I am furious as to how this is being handled. I was told being a player from the US they have procedures to follow well it would seem that they would find the methods that would create the least amount of attention/problems and get an US processor and things like this would not have happened. I have played at other online casinos and they use american processor and/or ACH for deposits but they said only special players can use ACH with them maybe their rules need to be changesd.

posted on March 11, 2016.

Hi jdavis63,

We have thousands of customers using the check option successfully. As I explained before the issue is related to your bank not wanting to cash the check. We tried our best to approve the pay out for you which was done next day after account was verified.

Unfortunately as your bank refuse to cash it we had to stop the payment which is subject to cancellation fee cost.

The returned check was credited to your account (minus fee) and processed via different means.

I'm really sorry that this happened to you however we do not have a control over your bank and their actions.

Kind Regards,
Karolina

posted on March 11, 2016.

Karolina,
I understand that you have thousands of customer but however ask I stated before why should I absorb the fees. Why would my bank say the check was counterfeit I am sure this was not the first international check they have received. Furthermore my question is if you are able to refund money to my Paypal debit card now why couldn't you do it when I made the withdrawal request and was told it could not be done. Now I am told I have to pay the $9 for the refund and $45 for the stop payment that I had nothing to do with. This is so unfair and to top it all off I am still waiting for something that might not come.

posted on March 14, 2016.

Hi jdavis63,

I'm unable to tell you why your bank is not accepting the check, they may have their own policies however we cannot be responsible for the check cancellation fee in this circumstances.

In regards to the funds returning to you, we are unable to make a pay out to your Paypal card, we decided to reverse/refund all of your deposits and pay the rest as card pay out.

Kind Regards,
Karolina

posted on March 14, 2016.

I am not understanding the card payout as a card pay. Please explain this further for me. This mean some more waiting for me to receive my funds. Does this still mean witing up to 28 days for me to receive these funds.

posted on March 14, 2016.

Hi jdavis63,

Your total deposits were less than the pay out amount therefore we couldn't refund any more. The deposits were refunded which may take up to 28 days however usually is quicker. The remaining balance was sent as a withdrawal back to the card which usually clears in about 5 business days from the approval date.

Please let me know if you will have any other questions.

Kind Regards,
Karolina

posted on March 15, 2016.

I am still waiting for for funds to show up someplace. I find it very very hard to believe that it is taking this long to receive my funds and there are so few options for me to be paid and with every attempt it is costing me fees $54 and more waiting time. I find it hard to understand why I can send and receive money through Paypal local and international in a matter of seconds by email or phone number but it taking 28 days for this transaction to complete. I need help to escalate this payment I believe I have waited long enough.

posted on March 15, 2016.

Hi jdavis63, as per your conversations with cashier, you are aware the cashout has been processed.

You were informed on Friday March 11th that if you have not received the funds by this coming Friday (18th March) then you should call in to speak with cashier who will chase that up.

Regards the 28 days, this is the maximum time it can take to receive your withdrawal to your card, so 'up to 28 days'. That said however, the vast majority of players receive their funds within 7 days.

Your patience is appreciated and please update this thread once you receive the funds.

Regards,

posted on March 15, 2016.

I will certainly update here once I receive my money. I also noticed that you did not hesitate disabling my account even the fun account. Funny how everything on your end is instantly but for me it is long and drawn out and wait.

posted on March 15, 2016.

We to are at the mercy of the 3rd party processors, in an ideal world these transactions would be instant as it would provide a better overall playing experience.

However, this is not the case something we too have to deal with.

posted on March 15, 2016.

I understand that you use a 3rd party processor but maybe you all need to upgrade your processor or at least find them some help to speed up the process. If I didn't need the money right away I would not have withdrawn it right away. But we want spend a lot of time going back and forward between us. I rather you speed your time escalating payments in a timely manner.

posted on March 16, 2016.

This post is to inform you that I received the credit card payment, now I have to wait for the refunds to the two Paypal cards.

posted on March 16, 2016.

Thanks, please update when the refunds appear, they are on the way.

posted on March 17, 2016.

I have received all the refunds to my accounts and my withdrawal issues are resolved and Thank.

posted on March 17, 2016.

Good to hear, I was never in doubt. However glad we got you sorted in the end. :)

AskGamblers
posted on March 17, 2016.

Based on player's last comment, we consider this case as resolved and it is now officially closed.