Treasure Island Jackpots Casino - Fraudulent Business Practices against US Player

RESOLVED
posted on March 17, 2015.

Hi,

January 1, 2015, I made a $25 deposit with my credit card into Treasure Island Jackpot Casino, and won $2000. I did not take a deposit bonus. Was a straight $25.

On January 2, 2015, I requested a withdrawal of $2000, by way of my credit card. They charged $9 for that service.

January 3, 2015, the casino requested all documents from me and I sent them, and they received them.

January 29, 2015, I received an email from Treasure Island Jackpot Casino, stating my $2000 was approved. My account went from pending to flushed.

The following emails are what transpired after my approval:


Gmail Adam Odenwalt



RE : Withdrawal Request
19 messages


Treasu­reI­sla­ndJ­ack­pot­s.com Thu, Jan 29, 2015 at 3:35 AM

Reply-To: Treasure Island Jackpots Support

To: [email protected]



Dear Adam,

Good day! Your withdrawal request for $2000 has been approved
and it will be submitted for payment.

For more information on our promotions, please visit this link : http:/­/ww­w.t­rea­sur­eis­lan­dja­ckp­ots.co­m/p­rom­oti­on.aspx


Best regards,
Amanda Anderson
Accounts Analyst






Adam Odenwalt Thu, Jan 29, 2015 at 10:05 PM

To: Treasure Island Jackpots Support




Thank you Amanda.

[Quoted text hidden]




Adam Odenwalt Fri, Feb 6, 2015 at 6:53 PM

To: Treasure Island Jackpots Support




Dear Amanda,

Eight days ago my winnings of $2000 was submitted for payment. How long does it normally take until funds post to my card ending in 5333? Thank you for your time.

Sincerely,
Adam Odenwant :)

[Quoted text hidden]




Treasu­reI­sla­ndJ­ack­pot­s.com Mon, Feb 9, 2015 at 5:30 AM

Reply-To: Treasure Island Jackpots Support

To: [email protected]




Dear Adam,



Good day! Please note that once payment has been submitted for payment, it will take 5 to 7

business days for amount to reflect on your card. Billing descriptor will be emailed to you as

soon as available. Let us know if you have other questions or concerns.



Best regards,

Amanda Anderson

Accounts Analyst



From: "Adam Odenwalt"
Sent: 06 Feb 2015 23:53:24
To: "Treas­ure­Isl­and­Jac­kpo­ts.com"
Subject: Re: RE : Withdrawal Request

[Quoted text hidden]




Adam Odenwalt Mon, Feb 9, 2015 at 7:14 AM

To: Treasure Island Jackpots Support





Dear Amanda,




Could you tell me what date my payment was submitted for payment? Thank you so much for your time. It is greatly appreciated.




Sincerely,

Adam Odenwalt


[Quoted text hidden]
--



Adam

Certified Licensed Insured HVAC/R Technician (28 years experience)

Commercial Refrigeration

717-449-6434

[email protected]






Adam Odenwalt Thu, Feb 12, 2015 at 12:24 PM

To: Treasure Island Jackpots Support





Hi Amanda,




Sorry to keep asking you questions. I just called the casino, and they basically told me to email you for updated information. I am just excited to receive my winnings of $2000. I know you told me last week, once payment has been submitted for payment, it takes 5 to 7 business days, for payment to post on my card. I was just wondering what date my payment was submitted for payment, so I can know when to expect my winnings? I did put in for a withdrawal back on January 2, 2015, and have been anxiously waiting. I really do greatly appreciate your time. Thank you so much.




Sincerely,

Adam Odenwalt ;)

[Quoted text hidden]




Treasu­reI­sla­ndJ­ack­pot­s.com Fri, Feb 13, 2015 at 5:05 AM

Reply-To: Treasure Island Jackpots Support

To: [email protected]




Dear Adam,



Good day! I'm coordinating your concern from our payment processor. I'll email you as soon as

I've gotten feedback from them.





Best regards,

Amanda Anderson

Accounts Analyst





From: "Adam Odenwalt"
Sent: 12 Feb 2015 17:24:56
To: "Treas­ure­Isl­and­Jac­kpo­ts.com"
Subject: Re: Re: RE : Withdrawal Request

[Quoted text hidden]




Adam Odenwalt Wed, Feb 18, 2015 at 2:47 AM

To: Treasure Island Jackpots Support




Dear Amanda,

Hi. I hope this email finds you well.
On January 1, 2015, I deposited $25 into Treasure Island Jackpot Casino, and won over $8000.

On January 2, 2015, I requested a withdrawal of $2000. The other $6000 I reinvested back into Treasure Island Jackpot Casino.

On January 29, 2015, everything was verified and approved for payment.

I only request the $2000 for withdrawal, the other $6000 I put back into the casino out of loyalty. I very well could have requested the full $8000 for withdrawal, but I choose not too.

I even continued depositing money into Treasure Island Jackpot Casino, Atlantis Gold, and Mermaid's Palace, even after my withdrawal request.

This enjoyable win is turning very frustrating.

Can you please help me and pull some strings with the payment processor so I could receive my winnings of $2000 on my card ending in 5333? This week if possible?

I really and honestly appreciate everything you did for me this far. I just don't know what to do anymore. What should I do Amanda? Please help.

Thank you for your time, it is deeply appreciated. From a loyal customer Adam Odenwant.

Respectfully submitted,
Adam Odenwalt

[Quoted text hidden]




Treasu­reI­sla­ndJ­ack­pot­s.com Wed, Feb 18, 2015 at 1:32 PM

Reply-To: Treasure Island Jackpots Support

To: [email protected]




Dear Adam,



Thank you for your query regarding status of your withdrawal request. We appreciate your patience and understanding with any delays caused.

At present, we have received limited information from our payment provider in obtaining status of it.

Rest assure that we honor valid withdrawal requests at our casinos.





Best regards,

Amanda Anderson

Accounts Analyst



From: "Adam Odenwalt"
Sent: 18 Feb 2015 07:47:27
To: "Treas­ure­Isl­and­Jac­kpo­ts.com"
Subject: RE: Re: Re: RE : Withdrawal Request

[Quoted text hidden]




Adam Odenwalt Wed, Feb 25, 2015 at 10:53 PM

To: Treasure Island Jackpots Support




Dear Amanda,

Hello :)

It has been 8 weeks since my $2000 approved withdrawal request, and I am requesting a status update?

I spoke with some affiliates, and they stated I should have been paid by now. The affiliates recommended I file complaints. I would rather not file a complaint, because that would make the casino look bad to their Affiliates, Facebook, Twitter, Insta-Gram, etc.

I prefer a more sutle method, and I am trying to avoid doing any complaint filings.

I really enjoy all three of your casinos, and your bonuses. I really want to continue depositing into your casinos. I also extremely appreciate all the help you have been to me.

Please forward my $2000 winnings as soon as possible. It would be deeply appreciated.

Thank you Amanda.

Respectfully submitted,
Adam Odenwalt

[Quoted text hidden]




Treasu­reI­sla­ndJ­ack­pot­s.com Thu, Feb 26, 2015 at 4:34 AM

Reply-To: Treasure Island Jackpots Support

To: [email protected]



Dear Ada,

Good day! In reference to your withdrawal request, our provider did confirm that they have processed payment to your card. However, it was declined due to reasons not being disclosed by the card issuers. To expedite payment, we can process payment via cheque courier. Please advise if you want to proceed with this method instead.

[Quoted text hidden]




Adam Odenwalt Thu, Feb 26, 2015 at 5:00 AM

To: Treasure Island Jackpots Support




Dear Amanda,

Hi. Is Western Union, an option for payment? If so, please proceed with that method.

If Western Union, is not, a method, please proceed with payment via cheque courier.

Thank you do much for your help.

Sincerely,
Adam Odenwalt

[Quoted text hidden]




Treasu­reI­sla­ndJ­ack­pot­s.com Thu, Feb 26, 2015 at 5:49 AM

Reply-To: Treasure Island Jackpots Support

To: [email protected]




Dear Adam,



Thank you for your prompt response. This will be sent via check courier as we do not process thru Western Union.



Tracking number will be emailed to you as soon as available.



Please note that check should be deposited to your bank account and not for over the counter encashment.




Best regards,

Amanda Anderson

Accounts Analyst



From: "Adam Odenwalt"
Sent: 26 Feb 2015 10:00:07
To: "Treas­ure­Isl­and­Jac­kpo­ts.com"
Subject: Re: RE : Withdrawal Request


[Quoted text hidden]




Adam Odenwalt Thu, Feb 26, 2015 at 5:57 AM

To: Treasure Island Jackpots Support




Dear Amanda,

Thank you do much :)

Sincerely ,
Adam Odenwalt

[Quoted text hidden]




Adam Odenwalt Tue, Mar 3, 2015 at 3:02 PM

To: Treasure Island Jackpots Support





Dear Amanda,




You stated, "In reference to your withdrawal request, our provider did confirm that they have processed payment to your card. However, it was declined due to reasons not being disclosed by the card issuers."




I spoke with my card issuer. The reason for the decline was: In order for money to be deposited on to my card ending in 5333, the Routing number 124303120 and the Direct deposit number 45275701311346867 must be used by your provider in order for the payment to accept and post on to my card ending in 5333.




Could you please forward these numbers to your processor for payment, so I can receive payment asap?




You also stated that payment would be expedited via courier check. If payment was already sent out using this method, could you please provide me the date the check was sent? It has been 9 weeks now. Please, can I get paid?




Again, thank you so much for your time and effort helping me receive payment of $1,991.00.




Sincerely,

Adam Odenwalt


[Quoted text hidden]
--



Adam

Certified Licensed Insured HVAC/R Technician (28 years experience)

Commercial Refrigeration

717-449-6434

[email protected]






Treasu­reI­sla­ndJ­ack­pot­s.com Wed, Mar 4, 2015 at 3:51 AM

Reply-To: Treasure Island Jackpots Support

To: [email protected]




Dear Adam,



Good day! Please note that payment was check courier. We're following up tracking number

from our payment provider. Rest assured that payment will be received accordingly.



Best regards,

Amanda Anderson

Accounts Analyst






From: "Adam Odenwalt"
Sent: 03 Mar 2015 20:02:59
To: "Treas­ure­Isl­and­Jac­kpo­ts.com"
Subject: Re: Re: RE : Withdrawal Request

[Quoted text hidden]




Adam Odenwalt Wed, Mar 4, 2015 at 7:26 AM

To: Treasure Island Jackpots Support




Thank you Amanda :)

[Quoted text hidden]




Adam Odenwalt Tue, Mar 10, 2015 at 7:24 PM

To: Treasure Island Jackpots Support




Dear Amanda,

It has been 10 weeks now, and I still did not get paid or receive a check, nor did I receive any information concerning the check.

I'm sorry to keep emailing you, but you are my only link of getting paid by this casino.

The only thing left for me to do, I was advised by two of your affiliates to proceed and file complaints through them, in addition to file complaints publicly on Facebook, Twitter, InstaGram, etc...

I am capable of doing that, but I'm trying to avoid filing anything.

Please Amanda, can you tell the casino to please show me some loyalty in return by sending me my check for $1,991.00, as I have been showing over the years my loyalty to them, all three casinos?

And I'm positive that I will continue depositing into these casinos once my payment has been received.

Please, this is my last effort.

Thank you Amanda for helping me.

Sincerely,
Adam Odenwalt :)

[Quoted text hidden]




Treasu­reI­sla­ndJ­ack­pot­s.com Tue, Mar 10, 2015 at 10:03 PM

Reply-To: Treasure Island Jackpots Support

To: [email protected]



Dear Adam,

Good day! Apologies for not getting back to you in a timely manner.
Delay was due to some velocity limitation of our processor which is beyond our control.
Rest assured that payment will be received accordingly.
Please feel free to contact me if you have other questions or concerns.

[Quoted text hidden]

Today is March 17, 2015. As of this date, (11 weeks now), I still did not receive my winnings of $2000, either by my credit card or check by courier.

When I read the last excuse "...velocity limitations of our processor...." I immediately detected fraud. Especially after going into all the archives of complaints, from the past to present, from this site, and other affiliate sites, against Treasure Island Jackpots, Atlantis Gold, and Mermaid's Palace. A huge majority, all on US Players. How can these casinos stay in business? How can affiliates continue to promote these casinos? I don't understand.

For years I remained loyal to these three casinos depositing all kinds of money onto their sites losing. After all these years of depositing I finally won big, $2000, and now I'm being put through hell to get the money I legally won.

Please send me my $2000 immediately so we can call this a day.

Respectfully submitted,
Adam Odenwalt

AskGamblers
posted on March 21, 2015.

Dear @ago123,
Any update considering your complaint? Thank you.

posted on March 22, 2015.

Dear AskGamblers,

As of today, March 22, 2015, I heard nothing from Treasure Island Jackpot Casino. Nor did I receive payment.

Treasure Island Jackpot Casino, along with Atlantis Gold and Mermaid's Palace Casinos, are committing internet crimes against myself and other USA Players.

In addition to this complaint, I am prepared to go take additional actions against this casino, if this complaint becomes unresolved. I would prefer to avoid further measures, because these further measures I am planning to take will put these casinos in business jeopardy.

This can all be avoided by the casino paying me the $2000 that it legally owes me, instead of continuing committing crimes and victimizing me and others in the process.

Sincerely,
Adam Odenwalt

AskGamblers
posted on June 20, 2015.

This case has been reopened upon casino’s request and we would like to give it one more chance for a successful resolution.
We have been informed by the casino management that your payment was successfully processed. Please confirm.

AskGamblers
posted on June 24, 2015.

@ago123,
It's a nice practice to confirm if your complaint is resolved or not, thank you.

AskGamblers
posted on June 28, 2015.

Based on evidence that casino management provided, we can confirm that this player was paid in full. We consider this complaint officially resolved and closed.