I have pending withdrawals totaling 13.5btc from FortuneJack casino which have been pending for well over 24 hours. FortuneJack's policy is all withdrawals under 5btc are instant, however, mine have not been processed yet. I did the withdrawals in (3) 4.5 btc increments in order to get them instantly which did not work. After the 3 withdrawal requests, I did another for .69btc and it came through instantly. I have a screenshot of the transaction numbers and the withdrawals on my account transaction page if needed. I messaged support twice on the issue and have received no response. My last message to support said I will be contacting AskGamblers and reporting my experience to all blogs if I do not receive my withdrawal soon.
For those unfamiliar with Bitcoin, 1 Bitcoin is approximately $230 USD so 13.5 would = approximately $3100.
It has now been approximately 48 hours now and still no payment from FortuneJack and still no response to my inquiries to support.
Hello, we have seen 75 transactions of 0.98 BTC withdrawals within past 5 days in a row, our fraud protection team decided to alter last 3 transactions in order to make sure no fraud was committed by the player. In that case, we always notify users' by email that it may take up to 24 hours to confirm transactions but unfortunately you did not fill in the email address field while registering.
You could write to support with your issue and would get a quick reply with all the explanation needed.
Are you satisfied with casino's response, can we close this complaint as resolved? Thank you.
It is a nice practice to confirm if your complaint is resolved or not. Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved.
FortuneJack Casino complaints
- 4 of 4 resolved
- 1 day avg response
- 1 week avg complaint life
- 1,494 USD avg amount
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