Pocketwin Casino - Forever to pay out and false information from staff

UNRESOLVED
Jonchef321 United Kingdom
posted on September 28, 2016.

After nearly 3 weeks since winning a substantial amount of money I have had no resolution. Every single time I supply the documentation they require it seems it's not good enough the next day. I have provided information and copies of paid phone bills in 2 formats, from both the phone company and my bank. I was told the copy from the phone company was enough at the time but 2 days later it wasn't. I have had no reply to 5 emails so far spanning over a week and a half in period. I was hung up on today for questioning this. I was made to believe this company operated under certain laws but it would appear they don't matter to pocketwin. It should not take 3 weeks to pay out a win and most of this is due to poor communication and just holding onto it for no good reason! I have also made a total of 5 phonecalls now. Is this how you make more money pocketwin? Holding winnings in your bank account so you make interest on it when people are sat waiting for there 'lucky' win?? I could not recommend you use this facility any less. Customer service?? It's a joke and it needs shouting from the rooftops

AskGamblers
posted on September 29, 2016.

Dear @Jonchef321,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thank you for your cooperation.

Jonchef321 United Kingdom
posted on September 29, 2016.

Winnings owed is £400, substantial enough in my eyes to not be ignored. Still awaiting confirmation of receipt of any emails sent.