Springbok Casino - False Advertisement on a payment method

RESOLVED
Lindie1567 South Africa
posted on May 21, 2015.

The casino "rules" for a CFT is a minimum of R500 and you can only withdraw via this method if you have already used the card to make a deposit which I did. I requested payout via CFT on Sunday and since Sunday I have not received one e-mail to advise that it was declined. I contacted the casino via live chat and talked to Alishia and she told me that the request was declined. I asked her what the reason was as my withdrawal was for R500 and I have deposited via my card a few times in the past weeks. She did not give me a reason why. I told her that I did not receive any e-mails to tell me that. She then told me to use one of the other payment methods. If you use Skrill the cost of withdrawal is almost more than the original withdrawal. They have methods for payout but you can't use it .... this is false advertising! Now after almost a week I still have to wait another 48hrs before they will process this payout request. If they told me that the withdrawal via card was declined then this would have been solved a few days ago. They can change what the do as they wish and we as the players have to accept. This is unacceptable. If they don't have facilities to do payout request they should not advertise that they can do this .... this is misleading and they do anything NOT to pay out any winnings.

posted on May 22, 2015.

Hi Lindie1567,

Your payout was already processed today via Skrill, as advised it would have been, via email to you yesterday.

The reason why the CFT payout method wasn't used on your account again, is because we did send one in late 2014 and your bank / card issuer declined the funds, therefore, causing a further delay in receipt of your funds.

We wanted to spare you this wait again.

Kind regards,
Springbok

AskGamblers
posted on May 26, 2015.

@Lindie1567,
Did you received your winnings? Can we close this complaint? Thank you.

Lindie1567 South Africa
posted on May 27, 2015.

The casino "rules" for a CFT is a minimum of R500 and you can only withdraw via this method if you have already used the card to make a deposit .... which I did. I requested payout via CFT on Sunday and since Sunday I have not received one e-mail to advise that it was declined. I contacted the casino via live chat and talked to Alishia and she told me that the request was declined. I asked her what the reason was as my withdrawal was for R500 and I have deposited via my card a few times in the past weeks. She did not give me a reason why. I told her that I did not receive any e-mails to tell me that. She then told me to use one of the other payment methods. If you use Skrill the cost of withdrawal is almost more than the original withdrawal. Springbok Casino have methods for payout but players can't use it .... and then they blame the bank? If it was the bank, why will I then receive funds from all the other casinos but not Springbok? I eventually choose Skrill for my payout .... I only got R235 out of R500 .... this is why I prefer a wire transfer or card deposit.

AskGamblers
posted on June 11, 2015.

Based on player's last post, we could consider the payment was successfully received. We would also like to recommend Springbok Casino to improve its banking section to avoid similar unpleasant situation in future.

This case is now officially closed.