VegasBerry Casino - Failure to process withdrawals

stx2ele United Kingdom
posted on September 15, 2015.

On Wednesday 9/9/2015, I deposited a total of £100 and was lucky enough to win £400 and created a withdrawal request.

I spoke to Vegaberry's live chat to determine what documents were required to verify my account and I sent over the required documents for verification.

I received a reply around 2 hours later confirming my account was now verified.

On the 11/09/2015 I again spoke with live chat and asked why there was a delay in my withdrawal being processed.

Carl, on live chat, confirmed to me that I would be paid on Monday 14th September as this is the next business day following the weekend.

I then continued to deposit and play over the weekend and won a further three times totaling £450 and created 3 more withdrawal requests.

I have since sent an email to the cashier department with no reply and spoke with Tom on live chat who although helpful can not seem to contact the accounts department.

Please help me claim my winnings from Vegasberry, askgambers help in resolving this matter is greaty appreciated.

stx2ele United Kingdom
posted on September 16, 2015.


Since this complaint had been submitted to AskGamblers, I have received part of my winnings totalling 650 GPB.

I am now waiting for for 200 GPB to be processed. Finance team at VegasBerry seem to pick and choose when to process withdtawals with no rhyme or reason. Support through email is unresponsive.

Please pay the remaining balance in a timely fashion, VegasBerry as per your terms and conditions. Your withdrawal process are extremely slow and will make me think twice about playing at VegasBerry in the future.

stx2ele United Kingdom
posted on September 16, 2015.

All winnings have now been paid.

VegasBerry has now resolved this issue.

Complaint closed.

posted on September 16, 2015.

Based on player's last comment, we consider this case as resolved and it is now officially closed.