ExclusiveBet wont accept uk driving license as id!!!

posted on October 25, 2013.

hi everyo­ne!­!ex­clu­sivebet said my id documents werent accepted(uk driving license),and asked (again)for proof of address when i sent a bank statement with my address and the account number that i want my funds to go to!it couldnt be any more clear!i sent tv license bill with my address and my bank account as well and filled in an AR form they asked as well and lets see what happens next.it looks like they just getting excuses!never happened before to me and i have been playing for about 10 years!i will keep you updated!

posted on October 28, 2013.


After a proper check of your account this is what came up :

You have sent us all your document requested on the 23 / 10 / 2013.

Unfortunately there were some mismatch between your bank statement address and your proof of address.

Then we resent you the KYC on the 24th of October. Unfortunately the ID was not approved by our account department, neither the proof of address.

You've been contacted again in order to provide us with a new proof of address such as a TV bill.

I would like to remind you that once all the documents are approved you won't be asked to send them again. Also we usually recommend our players to send all the documents and make the account approved before the first deposit. This way, the first withdrawal is very fast.

We do apologize for the inconvenience, and we hope you will continue to enjoy your experience with us.

Do not hesitate to contact us directly if you have any question.

ExclusiveBet Team

posted on October 28, 2013.

hi everyone,this is outrageous!!first you never gave me an explanation why my driving licence wasnt accepted!!!(because there isnt one!!!)second there is no mismatch at all,my driving license,bank statement,tv license bill all have the same name,the same address and have the same bank account that i used for my debit card and its printed on my credit card!everything is as clear as it can be.i sent my passport as well and thers no more documents possible to send!!!i deposited on your casino,rollover my deposit many times,what fraud check are you talking about!this id really upsetting me as just cant understand whats is going on!!if this is not sorted soon i will send the exact documents to askgamblers and everyone will see whos right or wrong!!you think you can get away with anything but thats exactly why sites like askgamblers.com exist!!!

posted on October 28, 2013.

happy end for both sides as my account was approved and exclusivebet can keep a good costumer,waiting on my withdraw for now,thanks to Kevin from Exclusivebet for phoning me personally to let me know!